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Senior Customer Success Manager

7 hours, 22 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Supermetrics

Supermetrics

Supermetrics streamlines marketing data for informed decision-making and business reporting.

Professional Services
251-1K
Founded 2013
$56M raised
View All Jobs

Description

  • Manage a portfolio of approximately 40 to 60 customers, depending on location.
  • Oversee the full customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
  • Collaborate with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored customer solutions and consultations.
  • Work with account executives across the US to expand the business.
  • Understand client business goals, challenges, and objectives to provide recommendations and support.
  • Anticipate and mitigate churn risk by identifying at-risk accounts and implementing retention strategies.
  • Serve as an internal customer advocate and share client feedback to influence product enhancements and roadmap decisions.
  • Continuously deepen knowledge of the Supermetrics product suite and industry trends.
  • Support colleagues and contribute to shared team goals.

Requirements

  • 3+ years of relevant experience in customer success or a similar customer-facing role.
  • Experience in SaaS, agency, or MarTech industries.
  • Ability to engage and communicate effectively with stakeholders from analysts to senior leaders.
  • Strong commercial acumen, negotiation ability, organizational skills, and task management.
  • Ability to solve problems by identifying resources and resolving issues in a timely manner.
  • Strong internal and external communication skills to build customer relationships.
  • Humble, learning-oriented mindset with openness to growth and development.
  • Demonstrated ability to grow client relationships through expansion, upselling, and renewals.
  • Proficiency in English for internal communication and customer interactions.
  • Must be located in one of the following U.S. states: NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, or VT.

Benefits

  • Base salary of $80,000 to $100,000 USD annually plus bonus.
  • On-target earnings of $100,000 to $125,000 annually.
  • 100% paid health care premiums for you and your whole family, with $0 deductible options.
  • Fully paid medical, dental, and vision benefits.
  • Flexible remote work policy.
  • $520 one-time work-from-home stipend and $80 monthly wifi allowance.
  • 401(k) with matching, equity options, generous PTO, and a home office/tech package.
  • Access to external trainings for career development.

Interested in this position?

Apply directly on the company website

Apply Now

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