Community Strategist

2 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Mighty Networks

Mighty Networks

Mighty Networks provides a SaaS platform that enables users to create and manage their own community-driven social networks, facilitating deep interest connections and engagement through features like courses, events, and member interactions.

Internet Software & Services
51-250
Founded 2012
$66M raised

Description

  • Serve as a strategic partner to new Mighty Pro Hosts during onboarding to drive member adoption, engagement, and retention.
  • Facilitate workshops with Hosts and their teams on community design, content cadence, and engagement strategy.
  • Deliver training on feature use, member onboarding flows, and programming to support adoption, activation, and retention.
  • Provide creative input on landing pages, welcome experiences, email sequences, and network messaging.
  • Own the development and delivery of Community Design Plans, including network architecture, monthly themes, onboarding flows, and launch calendars.
  • Collaborate with Launch Specialists and Implementation teams and handle lightweight setup tasks as needed.
  • Ensure consistency and excellence across space configuration, access structure, and the end-to-end member experience.
  • Maintain regular updates for internal stakeholders on Host performance, needs, risks, and outcomes.
  • Capture best practices, identify trends, and improve playbooks for the Customer Success team.

Requirements

  • 6+ years of client-facing experience, ideally with strategic accounts or 5–6 figure engagements in a SaaS, media, or creator-focused business.
  • 2+ years of experience in a consulting, business coaching, or agency role.
  • Experience working as a strategic thinker and tactical executor with the ability to define success metrics and follow through on details.
  • Deep understanding of community-building and digital member experiences.
  • Excellent communication and facilitation skills for guiding executive teams through planning, decisions, and feedback.
  • Strong meeting facilitation skills with the ability to gather input, read the room, and drive clear next steps.
  • Adaptable and proactive, with comfort working in growth and ambiguity.
  • Highly collaborative and cross-functional, with experience working across Customer Success, Implementation, Product, and Strategy.
  • Radically curious with a growth mindset and interest in how digital communities are evolving.

Benefits

  • Remote-first work culture with creativity, autonomy, and bold thinking.
  • Comprehensive health, vision, and dental benefits.
  • Generous paid time off.
  • Clear opportunities for professional growth, including leadership pathways and skill development support.
  • Base salary range of $80,000–$145,000, depending on location, experience, and cost of living.

Interested in this position?

Apply directly on the company website

Apply Now

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