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IT Operations Analyst

59 minutes ago
United States
Junior
Customer Support
Customer and Technical Support
JIRA macOS TCP/IP
Apply Now
Fixify

Fixify

Fixify provides 24/7 IT help desk services that integrate AI technology with human support to ensure continuous productivity and user satisfaction while effectively managing costs.

Internet Software & Services
Founded 2014
View All Jobs 3

Description

  • Deliver prompt, high-quality technical support to end users by diagnosing and resolving issues across productivity tools, operating systems, and identity and access management.
  • Communicate clearly and professionally with customers throughout each interaction, including complex or challenging cases.
  • Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time.
  • Participate in shift rotations as part of a 24/7/365 support operation.
  • Work directly with customer IT teams to support day-to-day service delivery.
  • Help improve customer experiences by closing tickets cleanly and ensuring issues are fully resolved.

Requirements

  • 2+ years of experience in an IT support role.
  • Working knowledge of productivity tools such as Google Workspace, Microsoft 365, and Slack.
  • Working knowledge of Windows and macOS for diagnosing and resolving common issues.
  • Working knowledge of help desk and ticketing systems such as Jira, ServiceNow, and Freshdesk.
  • Working knowledge of identity and access management practices and tools.
  • Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues.
  • Familiarity with Mobile Device Management platforms; JAMF experience is a plus.
  • Clear written and verbal communication skills for explaining technical issues to non-technical people.
  • Strong prioritization and decision-making skills when handling multiple tasks at once.
  • A collaborative working style across teams, time zones, and organizational boundaries.

Benefits

  • Work at the center of a product where IT support is the core offering.
  • Direct exposure to automation and AI workflows that are changing how IT support is done.
  • Surround yourself with analysts, engineers, and customer IT teams who take quality seriously.
  • Opportunity to build expertise across a broad technical stack in a fast-moving environment.

Interested in this position?

Apply directly on the company website

Apply Now

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