Trainer

6 days, 10 hours ago
Full-time
Senior
Customer and Technical Support
First Due

First Due

First Due is a leading provider of fire and EMS software, offering end-to-end solutions for agencies to manage operations efficiently. Their cutting-edge technology reimagines records management, incident reporting, personnel scheduling, and community ...

Internet Software & Services
51-200
Founded 2016

Description

  • Deliver online and in-person product training for public safety agency customers.
  • Tailor instruction to each customer's needs and address gaps in product knowledge.
  • Collaborate with customers to maximize success with First Due products.
  • Create knowledge base articles, release notes, training videos, and other instructional content.
  • Serve as a product subject matter expert for internal and external customers.
  • Build and maintain long-term customer relationships through exceptional service.
  • Increase product adoption, customer satisfaction, and customer engagement.

Requirements

  • 5+ years of firefighting or EMS experience.
  • Experience managing or implementing software platforms within a fire department.
  • Experience facilitating adult learning environments.
  • Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
  • Excellent written, verbal, interpersonal, organizational, and time-management skills.
  • Project management experience and demonstrated leadership ability.
  • Ability to work independently and collaborate effectively on a remote team.
  • Detail- and accuracy-oriented approach to documenting and resolving issues.
  • Ability to travel up to 30% for in-person customer training.
  • Authorization to work for any US employer; First Due cannot provide or transfer visa sponsorship.
  • Ability to pass a criminal background check.

Benefits

  • Salary of $80,000.
  • Medical, dental, and vision coverage.
  • FSA and HSA options.
  • 401(k) plan.
  • Flexible PTO.
  • Fully remote workplace.
  • Technology stipend.
  • Opportunities for advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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