Technical Account Manager

3 weeks, 3 days ago
Full-time
Senior
Customer and Technical Support
Figma

Figma

Figma provides a collaborative web application for interface design that enables users to seamlessly design, prototype, and gather feedback in real time, while also offering additional offline capabilities through desktop applications for macOS and Win...

Internet Software & Services
1K-5K
Founded 2012
$333M raised

Description

  • Advise enterprise customers on adopting and scaling Figma in alignment with their business and technical goals.
  • Lead technical engagements to assess customer environments, identify risks, and recommend implementation guidance.
  • Guide enterprise API usage and integrations with customers’ broader technology ecosystems.
  • Partner with developer teams on design-to-code workflows, Dev Mode, extensibility, and emerging platform capabilities.
  • Deliver technical workshops and training on advanced platform features.
  • Collaborate with sales, customer experience, and product teams to provide coordinated technical guidance.
  • Identify technical insights and opportunities supporting renewals, expansion, and account growth.
  • Build relationships with technical stakeholders and executive sponsors by translating technical concepts into business value.

Requirements

  • 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related SaaS technical advisory role.
  • Understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
  • Experience advising on or implementing AI-powered enterprise solutions, including architecture, governance, and integration considerations.
  • Excellent communication skills with technical and non-technical audiences.
  • Consultative approach and experience navigating complex, multi-stakeholder customer environments.
  • Familiarity with Figma or other design and developer collaboration tools preferred.
  • Understanding of AI guidelines and skills for enriching context for MCP servers and LLMs preferred.
  • Frontend development experience or familiarity with design-to-code workflows preferred.
  • Experience delivering technical workshops, enablement sessions, or advisory services preferred.
  • Ability to work full time from a US Figma hub or remotely within the United States.

Benefits

  • Annual base salary range of $140,000–$296,000 USD.
  • Employee equity package.
  • Health, dental, and vision coverage.
  • Retirement benefits with company contributions.
  • Parental leave and reproductive or family planning support.
  • Mental health, wellness benefits, paid flexible PTO, sick leave, and holidays.
  • Potential recharge days, cell phone and home internet reimbursements, and lifestyle spending accounts.
  • Annual bonus plan for eligible non-sales employees.

Interested in this position?

Apply directly on the company website

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