Onboarding Manager, Customer Experience

2 hours, 25 minutes ago
Full-time
Mid Level
Project and Program Management
Figma

Figma

Figma provides a collaborative web application for interface design that enables users to seamlessly design, prototype, and gather feedback in real time, while also offering additional offline capabilities through desktop applications for macOS and Win...

Internet Software & Services
1K-5K
Founded 2012
$333M raised

Description

  • Own and manage the onboarding process for Figma’s largest customers from pre-sales through closeout.
  • Partner with Account Executives to ensure a smooth customer handoff experience.
  • Understand customer goals and manage onboarding timelines toward value realization.
  • Collaborate with Customer Enablement Managers, Technical Account Managers, Design Advocates, and Solutions Consultants to execute the onboarding process.
  • Report on onboarding metrics and customer feedback to evaluate impact and identify new customer initiatives and product opportunities.
  • Develop content and enablement resources to support customer training, education, and product adoption.
  • Deliver live and scalable training sessions tailored to customer maturity and needs.
  • Consult on product and industry best practices to serve as a trusted advisor to customers.

Requirements

  • 3+ years of experience in a customer-facing role working with technical products.
  • B2B SaaS experience with a technical product.
  • Proven project management skills and experience managing multiple customers concurrently.
  • Excellent oral and written communication skills.
  • Experience speaking to customers across different personas and levels of seniority.
  • Consultative approach with the ability to navigate complex business needs and technical requirements.
  • Experience using or working with Figma, or other UX/UI experience, is preferred.
  • Ability to thrive in a constantly evolving and growing environment, preferred.
  • Full-time availability for a role based in a US hub or remotely within the United States.
  • Willingness to attend in-person onboarding if hired.

Benefits

  • Annual base salary range of $127,000 to $221,000 USD.
  • Equity compensation.
  • Health, dental, and vision coverage.
  • Retirement plan with company contribution.
  • Parental leave and reproductive or family planning support.
  • Mental health and wellness benefits.
  • Generous PTO and company recharge days.
  • Learning and development stipend, work-from-home stipend, and cell phone reimbursement.

Interested in this position?

Apply directly on the company website

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