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Skills Strategy Manager (Customer Success)

1 hour, 58 minutes ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Generative AI
Apply Now
Workera

Workera

Workera is the fastest way to enterprise scale AI-ready workforces, offering an AI-powered skills intelligence platform for talent strategies and innovation in enterprises.

Internet Software & Services
51-250
Founded 2019
$44M raised
View All Jobs

Description

  • Own end-to-end enterprise deployments from kickoff through renewal, ensuring implementation, adoption, and measurable impact.
  • Serve as the primary strategic advisor to C-suite and senior leaders on skills-first, AI-driven workforce transformation.
  • Deliver executive-ready insights and QBRs that connect skills data to ROI and workforce outcomes.
  • Co-create custom assessments and turn skills intelligence into strategic recommendations for enterprise clients.
  • Proactively identify adoption risks using engagement and outcome metrics, then implement targeted interventions.
  • Contribute to scalable playbooks and AI-enabled delivery models for the Customer Success function.
  • Manage active enterprise accounts and lead key workstreams within customer deployments.
  • Build trusted relationships with primary customer stakeholders and senior program leaders.
  • Partner with Sales on expansion conversations within existing accounts.
  • Influence product roadmap by synthesizing customer feedback and advocacy.

Requirements

  • 6+ years of experience in enterprise SaaS or technology-enabled environments.
  • Experience in program leadership, human capital transformation, assessments, management consulting, or strategic customer-facing roles.
  • Demonstrated experience leading complex enterprise deployments and driving adoption in ambiguous environments.
  • Proven project management skills, including coordinating cross-functional teams and managing complex projects.
  • Experience in strategic Customer Success or Account Management.
  • Strong data-driven communication skills with the ability to influence executives.
  • Resilience, grit, and adaptability in challenging customer situations.
  • Strong systems thinking and ability to connect work to a broader AI-driven platform and enterprise customers.
  • Demonstrated ability to leverage AI tools such as ChatGPT or equivalent to improve productivity, insight generation, or decision-making.
  • Background in I/O Psychology with client-facing experience preferred.
  • Experience in fast-paced, high-growth environments preferred.
  • Proven success managing large, complex enterprise accounts with ACV of $100K+ preferred.
  • Familiarity with workforce analytics, predictive modeling, or AI-driven decision support preferred.

Benefits

  • Opportunity to work with enterprise clients such as Accenture, Booz Allen Hamilton, Samsung, and the U.S. Air Force.
  • Work at the intersection of generative AI, enterprise software, and talent transformation.
  • Join a company backed by NEA, Jump Capital, and Owl Ventures.
  • Inclusive and respectful workplace with equal employment opportunities for all applicants and employees.
  • US-based hiring for this role.

Interested in this position?

Apply directly on the company website

Apply Now

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