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Construction Success Manager

3 weeks, 6 days ago
Australia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised
View All Jobs 11

Description

  • Become a Fieldwire product expert and apply best practices for configuring and using the platform.
  • Understand client construction needs and existing tech stacks to integrate Fieldwire into daily workflows.
  • Manage a portfolio of new and existing customers to improve product usage and business processes.
  • Build and maintain long-term relationships with Fieldwire clients.
  • Conduct web-based and in-person training sessions and product demonstrations.
  • Assist the product team by identifying issues and sharing customer feedback for product improvements.
  • Troubleshoot customer questions and help resolve technical issues.
  • Occasionally travel to customer offices for key meetings and trainings.

Requirements

  • 2+ years of professional construction experience, preferably in both field and office management roles.
  • Excellent presentation and communication skills.
  • Self-motivated, highly organized, and strong in time management.
  • Diplomacy and patience when working through customer issues.
  • Comfortable communicating with people from foremen to senior-level managers.
  • Solid understanding of construction processes from design to completion.
  • Understanding of how project stakeholders interact to drive schedule and budget success.
  • Ability to creatively brainstorm solutions to client issues.
  • Desire to learn in a dynamic startup environment.
  • Fully remote within Australia.

Benefits

  • Estimated salary range of AUD $124,793 - $152,525.
  • Eligibility for a corporate bonus of up to 10% variable compensation.
  • Fully remote work within Australia.
  • Opportunity to work with a globally used construction platform trusted on 4M+ projects worldwide.

Interested in this position?

Apply directly on the company website

Apply Now

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