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Account Manager

2 months ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM HubSpot Salesforce
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Fidus Systems

Fidus Systems

Fidus Systems specializes in high-speed electronic product development, providing expertise in hardware, FPGA, signal integrity, and more. With a track record of over 4,000 successful projects, Fidus delivers excellence in leading-edge designs for emer...

Professional Services
51-250
Founded 2001
View All Jobs 4

Description

  • Manage a portfolio of assigned accounts within the territory as a primary point of contact in partnership with the Business Development Manager.
  • Execute structured account touch plans using email, calls, LinkedIn, and events to build relationships and maintain awareness of Fidus.
  • Qualify inbound leads, follow up on marketing campaigns, and book discovery meetings to support pipeline creation.
  • Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps.
  • Collaborate with engineering, project management, pre-sales, and marketing to build presentations and respond to proposals and RFPs.
  • Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline.
  • Monitor customer satisfaction on active projects, identify issues early, and route them to the appropriate internal owner.
  • Identify expansion opportunities such as new projects, new business units, and cross-sell opportunities and bring them to the BDM.
  • Contribute to account plans, account mapping, territory reviews, and simple revenue and activity reporting.
  • Develop knowledge of Fidus services, target industries, and the competitive landscape, and travel periodically within the assigned territory.

Requirements

  • Minimum 5 years of experience in B2B sales.
  • Demonstrated track record of managing or growing a book of business generating $2M+ in annual services revenue.
  • Direct experience selling engineering or design services, including turnkey design services and onshore outsourced staffing for high-speed, high-complexity designs, is preferred.
  • Experience selling IT services or project-based, time-and-materials delivery models is a strong, acceptable adjacency.
  • Strong relationship-building and customer service skills, with comfort engaging engineers, procurement, and management stakeholders.
  • Experience managing customer relationships or assigned accounts in a customer-facing role.
  • Excellent verbal and written communication skills, including meeting notes and follow-up emails.
  • Strong organizational and time-management skills with the ability to manage multiple accounts, tasks, and deadlines.
  • Comfort using CRM and productivity tools such as Salesforce, HubSpot, Excel, PowerPoint, and LinkedIn Sales Navigator.
  • Ability to travel up to 50% within the assigned territory.
  • Interest in learning complex technical concepts related to engineering design services.
  • Bachelor's degree in Electrical Engineering or a related technical/commerce hybrid program is considered an asset.

Interested in this position?

Apply directly on the company website

Apply Now

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