VIP Relationship Manager, Poland

37 minutes ago
Full-time
Mid Level
Customer and Technical Support
Bybit

Bybit

Bybit operates as a cryptocurrency exchange, providing a platform for users to buy, sell, and trade Bitcoin, Ether, altcoins, and NFTs, while also offering access to spot and futures markets and secure coin staking.

Capital Markets
1K-5K
Founded 2018

Description

  • Acquire clients and manage a portfolio of global VIP customers.
  • Provide tailored VIP support and account management for Polish- and German-speaking clients.
  • Build and expand client relationships through frequent, sustained communication.
  • Develop customer service processes and systems, management rules, and key-account tracking procedures.
  • Analyze client behavior and identify unspoken needs and opportunities.
  • Prepare key customer analysis reports.
  • Collaborate with cross-functional stakeholders to deliver effective service solutions and customer experiences.

Requirements

  • Experience managing portfolios of institutional clients, high-net-worth individuals, private banking customers, brokers, futures institutions, or commercial banks.
  • Experience with trading platforms or exchanges is highly advantageous.
  • Professional experience in sales or client services within international finance, banking, or investments is preferred.
  • Fluent in Polish and German.
  • Strong verbal and written communication skills.
  • Ability to work under pressure and meet tight deadlines while managing multiple tasks.
  • Enthusiasm for the rapidly evolving cryptocurrency industry and awareness of current trends and innovations.

Benefits

  • Study Growth Fund supporting professional development and continuous learning.
  • Regular internal team-building events, workshops, and collaboration activities.
  • Opportunity to work with a diverse, international team.
  • Career growth and advancement opportunities within a rapidly expanding global company.
  • Internal mobility opportunities to support long-term career development.

Interested in this position?

Apply directly on the company website

Apply Now

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