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Senior Manager Sales (Shelter & Breeder Channels)

1 hour, 6 minutes ago
United States
Full-time
Lead
Partnerships Manager
Sales and Business Development
Apply Now
Fetch

Fetch

Fetch Technologies is a company that connects businesses to real-time data through automation and offers artificial intelligence-based web integration solutions. Their Fetch app allows users to earn free gift cards by shopping, snapping receipts, and r...

IT Services
11-50
Founded 2000
$582M raised
View All Jobs 5

Description

  • Lead, coach, and develop the Breeder Sales team to meet and exceed growth targets in an outbound sales environment.
  • Manage daily outbound engagement operations, including calls, emails, callbacks, and onboarding campaigns for new policyholders.
  • Monitor team performance, KPIs, and quality assurance standards to ensure sales and customer experience goals are met.
  • Develop and implement strategies to improve insurance attachment rates and conversion performance.
  • Monitor partner performance and collaborate with strategic partners to improve conversion and program outcomes.
  • Ensure invoicing is accurate and timely for partners while meeting budget CAC targets and spend allowances.
  • Train and develop new and existing employees in outbound sales tactics and retention strategies.
  • Lead, coach, and develop the Shelter Sales Success team to achieve retention, engagement, and onboarding goals.
  • Drive retention performance by reducing early policyholder churn and improving onboarding success metrics.
  • Partner with Shelter Sales, Retention, Member Experience, and Operations teams to create a seamless customer journey.
  • Analyze trends, customer feedback, and reporting to identify process improvement and retention opportunities.
  • Support the creation and execution of onboarding workflows, communication strategies, and engagement initiatives.
  • Provide ongoing coaching, feedback, and professional development to team members.
  • Maintain accurate documentation of customer interactions, onboarding outcomes, and performance data in company systems.

Requirements

  • 3+ years of leadership or management experience in sales, customer success, retention, member experience, or call center operations.
  • Experience managing outbound engagement or customer onboarding teams preferred.
  • Strong coaching, communication, and employee development skills.
  • Proven ability to drive sales, retention, engagement, and customer satisfaction metrics.
  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills with a data-driven mindset.
  • Proficiency with CRM systems, reporting tools, and customer engagement platforms.
  • Strong technical skills.
  • Experience working cross-functionally with sales, operations, or customer support teams.
  • Passion for pets and commitment to delivering exceptional customer experiences.

Benefits

  • Base salary of $115,000 to $125,000 per year.
  • Eligibility for additional bonuses and the company bonus plan.
  • Comprehensive medical, dental, and vision coverage for employees and their families.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • Highly competitive 401(k) matching.
  • Generous 20-day PTO policy with rollover, increasing by one day each year up to 30 days.
  • Paid company holidays, including one floating holiday.
  • Fetch pet insurance discount of up to 50% off, saving up to $1,000 per year.
  • Educational assistance and tuition assistance programs.
  • Volunteering time of up to 8 hours per calendar year.
  • Employee Assistance Program (EAP).
  • Complimentary daily lunch when in office, with pets welcome.
  • Pet-friendly office amenities, snacks, and transit access in NYC.

Interested in this position?

Apply directly on the company website

Apply Now

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