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Partner Success Agent - 1198

2 days, 16 hours ago
Anywhere
Full-time
Junior
Customer Success
Customer and Technical Support
Android iOS
Apply Now
Fetch Package

Fetch Package

Fetch Package is a last-mile package delivery platform for multifamily apartments, solving package management for property managers and providing a convenient amenity for residents.

Air Freight & Logistics
251-1K
Founded 2016
$100M raised
View All Jobs 4

Description

  • Assist 1099 service partners with onboarding and account management.
  • Monitor service dashboards and proactively reach out to provide real-time support.
  • Respond to delivery partner inquiries via phone, email, and text using Gladly.
  • Cross-reference internal data to make decisions on 1099 account status.
  • Relay operational issues to local warehouse teams and operations managers.
  • Troubleshoot technical problems and provide clear outcomes and solutions.
  • Prioritize tasks in a fast-paced, high-pressure environment.
  • Identify patterns in customer communications and share actionable feedback to improve processes.
  • Communicate with a professional and friendly tone to create a strong customer experience.

Requirements

  • Demonstrate empathy, patience, and initiative in supporting service partners.
  • Strong critical thinking skills to resolve difficult situations.
  • Strong analytical, listening, writing, and verbal communication skills in English.
  • Ability to learn web-based user support applications quickly.
  • Dependable, punctual, and strong in time management.
  • Flexible schedule with willingness to work weekends.
  • High level of comfort with smartphone applications on iOS and Android.
  • Undergraduate degree or equivalent preferred.
  • Spanish or bilingual ability is a plus.

Benefits

  • Competitive pay of $19 per hour.
  • Medical, dental, and vision insurance.
  • 401(k) options.
  • AD&D, short-term disability, and long-term disability coverage.
  • Paid time off (PTO) earned as you work.

Interested in this position?

Apply directly on the company website

Apply Now

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