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Enterprise Customer Success Manager

1 month, 4 weeks ago
Canada
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Far Out Scout

Far Out Scout

Finding you the best employees in the Philippines and South America

IT Services
View All Jobs 6

Description

  • Manage a portfolio of approximately 50 high-value global enterprise accounts.
  • Own the full customer lifecycle from onboarding through engagement, renewal, and expansion.
  • Lead complex renewal processes and negotiate commercial terms to maximize net revenue retention.
  • Proactively drive product adoption and customer satisfaction while mitigating churn risk.
  • Conduct strategic check-ins, kickoff calls, and executive business reviews.
  • Forecast renewal and expansion revenue accurately for current and future quarters.
  • Identify and support account growth opportunities in partnership with Sales.
  • Develop and execute quarterly account plans for prioritized strategic customers.
  • Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations.
  • Advocate for international customers internally, share feedback, and resolve customer challenges.
  • Drive customer advocacy initiatives such as case studies, references, and partnerships.
  • Participate in enablement programs, special projects, and other initiatives as needed.

Requirements

  • 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales.
  • Strong understanding of Customer Success best practices and lifecycle management.
  • Experience managing a strategic portfolio of 50+ accounts.
  • Proven success leading renewals and complex commercial negotiations.
  • Customer-first mindset with the ability to translate business needs into product value.
  • Experience building executive-level stakeholder relationships.
  • Strong prioritization skills across a large but strategic book of business.
  • Excellent critical thinking, discovery, and commercial acumen.
  • Resilient, adaptable, and comfortable in fast-paced environments.
  • Ability to work independently while collaborating cross-functionally.
  • Exceptional communication and presentation skills.
  • 2+ years of SaaS experience.
  • 2+ years of experience using Salesforce or a similar CRM tool.
  • Experience managing international or non-North American customers (preferred).
  • Experience working with channel partners and indirect sales models (preferred).
  • Familiarity with MEDDPICC or a similar sales qualification framework (preferred).
  • Experience in a remote-first or distributed work environment (preferred).
  • Bachelor’s degree or equivalent practical experience.

Interested in this position?

Apply directly on the company website

Apply Now

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