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Premier Success Manager-Norway

15 hours, 21 minutes ago
Norway
Full-time
Senior
Customer Success Manager
Project and Program Management
CRM Salesforce
Apply Now
Extreme Networks

Extreme Networks

Extreme Networks is a global leader in cloud-driven networking solutions, delivering innovative services to optimize network infrastructure and user experiences.

IT Services
1K-5K
Founded 1996
View All Jobs 19

Description

  • Serve as the primary customer contact for Customer Success within Extreme Premier Support.
  • Coordinate post-sales account activities across Sales, GTAC, Professional Services, Cloud Services, and support teams.
  • Build close working relationships with customer operations teams to understand account products and network environments.
  • Proactively engage customers on product enhancement needs and route approved requests to engineering and product management.
  • Lead quarterly business reviews and maintain regular customer communications, including on-site visits when needed.
  • Monitor, review, and track support cases, identify negative trends, and escalate issues to technical support management and product quality teams.
  • Support critical or high-visibility engagements by providing on-site or remote presence, project management, status updates, and postmortem documentation.
  • Work with GTAC and hardware/software engineers to guide issue resolution and provide daily support as needed.
  • Support revenue-generating services by assisting with customer escalations, troubleshooting, demonstrations, lab setup, training, installations, and assessments.
  • Mentor peers, maintain customer operations procedures documentation, and stay current on industry, competition, and product trends.

Requirements

  • B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent work experience.
  • 5 years of experience in telecommunications or a related technical field, preferably in network operations.
  • 5 years of customer support experience in data processing, data communications, or a related environment.
  • Experience handling high-profile tasks or projects at a mid-level manager scope.
  • Demonstrated leadership in customer account management, with carrier-class customer experience highly valued.
  • Excellent project planning, communication, and customer relationship skills.
  • Project management training or related experience is beneficial.
  • Strong Norwegian and English language skills.
  • High or expert knowledge of project management, networking/network operations, customer relationship management, and situational leadership.
  • General knowledge of IP technologies and protocols, fabric/routing/switching/cloud/wireless, troubleshooting, NFV, SDN, technical support operations, and network analytics tools.
  • Ability to organize and communicate clearly in written and verbal formats, including presentations to audiences up to 50 people.
  • Must be comfortable working with mid- to senior-level customer management teams in challenging situations.
  • Must be able to work across geographies, be culturally sensitive, and function effectively with little direct supervision.
  • Must be comfortable with technical and business English in documents, email, and conference calls.

Benefits

  • Salary of 1–1.2 million NOK, based on qualifications and experience.
  • Remote work location in Norway.
  • Opportunity to work with a global networking leader and strategic enterprise customers.
  • Work in an environment that emphasizes teamwork, transparency, candor, curiosity, ownership, and inclusion.
  • Access to Extreme Networks benefits and perks program.

Interested in this position?

Apply directly on the company website

Apply Now

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