Customer Success Team Lead

1 month, 1 week ago
Full-time
Lead
Customer and Technical Support
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Lead, coach, and support a team of Customer Success Managers to meet performance and growth targets.
  • Define team priorities and processes to ensure clients receive proactive, timely, and strategic support.
  • Run regular 1:1s and feedback sessions to track individual performance.
  • Monitor and support client expansion strategies and identify revenue opportunities.
  • Track and report key performance metrics related to growth, retention, and account health.
  • Oversee account portfolio health and support risk mitigation planning for at-risk clients.
  • Create frameworks to help the team address client pain points before they escalate.
  • Improve team workflows for onboarding, account management, and client communication.
  • Lead capacity planning to ensure scalable coverage of a growing client base.
  • Partner with the Head of Customer Success on team planning, strategy, reporting, and cross-functional coordination.

Requirements

  • 5+ years of experience in Customer Success or a similar role, including 2+ years in team leadership.
  • Experience managing B2B clients in SaaS, HR-Tech, or Fintech in a remote-first environment.
  • Strong understanding of customer lifecycle management, account health, and revenue expansion strategies.
  • Excellent leadership, communication, and coaching skills.
  • Analytical mindset with comfort working with KPIs and dashboards.
  • Proactive, solution-oriented, and highly organized.
  • Experience working across internal teams to support customer outcomes is preferred.

Benefits

  • Remote-first environment with a strong culture of ownership and growth.
  • Competitive compensation and benefits.
  • Opportunities for career advancement.
  • Collaborative and inclusive work environment.
  • Chance to work with global clients and innovative teams.
  • Opportunity to play a critical role in scaling a high-performing Customer Success function.

Interested in this position?

Apply directly on the company website

Apply Now

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