Senior Solutions Engineer - USA

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Exein

Exein

Exein provides advanced IoT security solutions, automating device protection and revolutionizing cybersecurity for organizations worldwide.

Internet Software & Services
11-50
Founded 2018
$9M raised

Description

  • Act as the chief technologist and trusted advisor for customer accounts.
  • Lead technical discussions on Exein’s portfolio and architected solutions.
  • Engage with new and existing customers to understand requirements and deployment environments.
  • Deliver software products and ensure they meet customer needs and specifications.
  • Provide post-deployment support, troubleshooting, and issue resolution.
  • Collaborate with the Sales Account Manager and R&D team to coordinate communication and integration.
  • Document customer feedback and plan for new features and requirements.
  • Identify and mitigate technical sales issues and influence account planning.

Requirements

  • Strong experience with Linux/Yocto, ESP32, Zephyr, and other embedded build systems.
  • Prior experience in a customer-facing technical role.
  • Ability to understand customer requirements and device deployment environments.
  • Proficiency in English with excellent communication skills; Japanese as a mother tongue.
  • Experience developing custom integration software for embedded systems.
  • Familiarity with the full lifecycle of an embedded product, from early discussions through post-deployment support.
  • Ability to translate technical knowledge into proposals, presentations, standard demos, and customer workshops.
  • Experience in a cybersecurity company (preferred).
  • Experience with low-level programming and integration of security technologies (preferred).
  • Knowledge of additional embedded systems and build environments (preferred).

Benefits

  • Remote position in the USA.
  • Salary range of $180k-$230k depending on qualifications.
  • Bonus eligibility.
  • Opportunity to work on mission-driven Physical AI device security.
  • Work with cutting-edge technology in data, machine learning, and open source.
  • Dynamic and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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