Senior Director of Retention

2 weeks, 6 days ago
Full-time
Lead
Data Science and Analytics
Everyday Dose

Everyday Dose

Everyday Dose provides mushroom coffee with collagen protein and nootropics for enhanced focus, energy, and gut health. Their Mushroom Latte™ offers a healthy alternative to stimulants, activating neurotransmitters for a balanced experience.

Hotels, Restaurants & Leisure
1-10
Founded 2021

Description

  • Own the overall retention strategy and roadmap across lifecycle, CRM, subscription, and loyalty.
  • Build and manage lifecycle flows across post-purchase, education, renewal, and winback journeys.
  • Oversee list health, segmentation, deliverability, and monthly retention campaigns.
  • Develop LTV and churn dashboards and lead cohort analysis by SKU, acquisition source, and persona.
  • Lead subscription optimization, including cancellation flow redesign, save logic, and in-portal personalization.
  • Deploy pause, skip, and predictive churn trigger features to improve subscription performance.
  • Design and run retention experiments, A/B tests, and cross-sell or upsell pathways for new SKUs.
  • Partner with CX, Brand, Ops, Product, Growth, and analysts to reduce churn, avoid stockouts, and guide retention decisions.
  • Lead a lean retention team of 3-6 people and drive execution across key customer journeys after purchase.

Requirements

  • 10+ years of experience in lifecycle, CRM, retention, or subscription strategy.
  • 3+ years of experience leading teams.
  • Strong analytical, technical, and behavioral psychology skills.
  • Experience improving retention curves significantly.
  • Hands-on experience with Skio, Klaviyo, Iterable, or similar tools.
  • Exceptional collaboration skills across cross-functional teams.
  • Startup or scale-up experience.
  • Comfort owning $20M-$50M+ revenue levers.

Benefits

  • Competitive base salary, bonus, and equity package.
  • Comprehensive health, vision, and dental coverage.
  • Unlimited PTO.
  • Remote-friendly work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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