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Senior Client Success Manager, Legal Marketing

2 days, 16 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Content Marketing CRM Email Marketing Google Analytics SEO Social Media Marketing WordPress
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-250
View All Jobs 5

Description

  • Serve as the primary point of contact for clients and coordinate communication between clients and the agency.
  • Build strong client relationships by understanding needs, expectations, and goals.
  • Collaborate with internal digital marketing and sales teams to address client inquiries and develop solutions.
  • Analyze client performance data in Google Analytics and other reporting tools to track campaign results.
  • Prepare and present monthly analytics reports with actionable insights and recommendations.
  • Identify opportunities to improve client performance through marketing and sales collaboration.
  • Recommend tailored digital marketing solutions based on client goals and campaign results.
  • Advise clients on the best marketing products and strategies to support business objectives.
  • Maintain long-term client relationships to drive satisfaction and account retention.
  • Proactively engage clients to anticipate needs and prevent issues before they arise.

Requirements

  • 4+ years of hands-on Account Management or Client Success experience, preferably in a small to mid-sized legal marketing agency.
  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Experience managing client relationships and delivering digital strategies for performance-driven campaigns.
  • Solid digital marketing experience across SEO, paid media, social media, email marketing, or content marketing.
  • Proficiency with content management systems such as WordPress.
  • Knowledge of website analytics, tracking tools, and performance optimization is a plus.
  • Ability to work collaboratively with cross-functional teams.
  • Strong focus on client success and exceptional service.
  • Base salary range of $65,000 to $80,000 plus a bonus incentive plan.

Benefits

  • Remote-first work environment.
  • Medical, dental, and vision insurance.
  • Company 401(k) matching.
  • Monthly phone and data stipend.
  • Paid vacation and sick time off.
  • Bonus incentive plan.

Interested in this position?

Apply directly on the company website

Apply Now

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