Account Manager

2 hours, 17 minutes ago
Full-time
Mid Level
Customer and Technical Support
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Cultivate customer relationships by assessing needs, understanding business requirements, and managing expectations.
  • Own account retention, renewals, customer satisfaction, and successful platform deployment.
  • Identify expansion opportunities and collaborate with sales teams to close additional product and service opportunities.
  • Increase customer utilization through professional services and promote solutions aligned with customer needs.
  • Review customer usage and service-case activity to identify and mitigate potential escalations.
  • Serve as an escalation point for Technical Support in resolving customer issues.
  • Schedule and conduct regular account reviews with customers.
  • Share best practices and help customers maximize product and service value.
  • Develop expertise in the assigned State and Local Government customer base and Everbridge products.

Requirements

  • Experience working with State and Local Government clients.
  • Verifiable history of meeting and exceeding sales quotas.
  • Demonstrated ability to promote and maintain customer satisfaction.
  • Experience working in Salesforce.
  • Strong presentation, organizational, planning, verbal, and written communication skills.
  • Solid technical acumen and ability to learn Everbridge products.
  • Ability to work independently and collaboratively with a strong work ethic.
  • Motivated, energetic self-starter comfortable in a fast-paced, results-oriented environment.

Benefits

  • Estimated salary of $85,000–$100,000 plus potential variable compensation.
  • Healthcare, dental, parental planning, and mental health benefits.
  • Disability income, life, and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Fitness reimbursements.

Interested in this position?

Apply directly on the company website

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