Sr. Director, Client Services - Travel & Hospitality

2 hours, 19 minutes ago
Full-time
Executive
Customer and Technical Support
Kobie Marketing

Kobie Marketing

Kobie Marketing specializes in providing comprehensive loyalty marketing solutions, combining strategy, technology, and program management to enhance customer experiences and drive enterprise value for leading global brands.

Professional Services
251-1K
Founded 1990

Description

  • Serve as an executive-level strategic partner to major clients and align loyalty strategies with enterprise objectives.
  • Lead the evolution and performance optimization of loyalty programs using strategy, analytics, and technology.
  • Identify client risks, market trends, competitive movements, and opportunities for growth.
  • Drive organic growth across services, technology, analytics, and product offerings while co-creating innovative client solutions.
  • Coordinate Technology, Product, Decision Science, Strategy, and Delivery teams to execute strategic priorities.
  • Oversee program enhancements, technical implementations, and operational delivery for scalability, efficiency, and quality.
  • Own account forecasting, profitability, budgets, and long-term commercial strategy.
  • Build executive-level client relationships and provide proactive strategic guidance.
  • Lead, mentor, and develop a high-performing Client Services team.

Requirements

  • 12–15+ years of experience in client services, loyalty marketing, CRM, or enterprise program management, including significant travel and hospitality experience.
  • Proven success leading large, complex accounts and developing senior executive relationships.
  • Deep knowledge of loyalty strategy, customer engagement, CRM platforms, and data-driven insights.
  • Strong technical fluency with SaaS platforms, integrations, data ecosystems, and digital customer experience.
  • Ability to anticipate risks, identify growth opportunities, and influence strategic direction.
  • Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.
  • Experience managing budgets, P&L, and multi-year commercial strategies.
  • Ability to lead cross-functional teams in a dynamic environment.
  • Bachelor’s degree required; advanced degree or relevant certifications preferred.
  • Ability to travel up to 20%, with peak periods up to 35%.

Benefits

  • Remote-first, flexible work environment with the freedom to work remotely.
  • Flexible Time Off.
  • Nine company-wide holidays.
  • Comprehensive benefits supporting professional development and personal well-being.
  • Periodic travel opportunities for collaboration, client engagements, training, and company events.
  • Diversity, equity, and inclusion initiatives supporting an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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