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Infrastructure Support Engineer (Cloud & Systems)

2 months ago
Asia, Oceania
Full-time
Senior
Infrastructure Engineer
DevOps and Infrastructure
AWS Bash DNS Kubernetes NetSuite Python REST API TCP/IP
Apply Now
Eqvilent

Eqvilent

Eqvilent specializes in quantitative trading, utilizing advanced technologies to provide liquidity in financial markets.

Capital Markets
11-50
Founded 2020
View All Jobs 22

Description

  • Handle and respond to employee support requests through corporate communication and ticketing platforms.
  • Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms.
  • Manage user accounts, access permissions, system configurations, and related administrative tasks.
  • Troubleshoot hardware, software, access, and connectivity issues including VPN, Wi-Fi, DNS, and related networking components.
  • Monitor infrastructure health, performance, and availability.
  • Conduct root cause analysis for recurring technical and infrastructure-related issues and recommend improvements.
  • Contribute to automation, integration, and process improvement initiatives.
  • Maintain clear technical documentation, operational procedures, and user guides.
  • Work with cross-functional teams to design solutions and implement system improvements and upgrades.
  • Provide remote support for office and on-premises IT infrastructure where applicable.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience in IT Support and Engineering roles handling critical systems.
  • Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones.
  • Hands-on experience with Amazon Web Services (AWS).
  • Knowledge of Kubernetes and AWS EKS.
  • Experience with ticketing systems such as Jira Service Management or ServiceNow.
  • Scripting or automation experience using Bash or Python.
  • Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi.
  • Strong troubleshooting and analytical problem-solving skills with attention to detail.
  • Experience with monitoring tools and troubleshooting methodologies.
  • Excellent communication skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Professional proficiency in English.
  • Ability to work independently and collaboratively in a fast-paced environment while managing diverse priorities.
  • Strong desire for continuous learning and professional growth.
  • ITIL v3 or ITIL v4 certification or practical knowledge (nice to have).
  • Experience with workflow automation and integrations using REST APIs and platforms such as Make.com, Zapier, n8n, or similar (nice to have).
  • Experience administering or supporting Oracle NetSuite (nice to have).
  • Experience administering or supporting Cisco Catalyst / Meraki wireless environments, including controllers, switches, and access points (nice to have).

Benefits

  • Competitive compensation package.
  • Flexible remote work arrangement.
  • Flexible working hours.
  • Access to global offices when needed.
  • 40 paid days off.
  • Opportunity to work with a highly skilled international team.
  • Work with modern technologies and cutting-edge hardware.
  • Fast-paced environment with quick feedback loops.

Interested in this position?

Apply directly on the company website

Apply Now

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