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Renewals Specialist

2 hours ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Ensono

Ensono

Ensono provides comprehensive hybrid IT solutions and governance, enabling businesses to navigate complexity and modernize their technology infrastructure, from cloud services to mainframe systems, tailored to each client's unique journey.

IT Services
1K-5K
Founded 1969
View All Jobs 55

Description

  • Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts.
  • Serve as the primary client-facing point of contact throughout the renewal lifecycle.
  • Develop renewal strategy aligned to client business objectives and Ensono’s commercial goals.
  • Coordinate with sales to ensure a unified approach to each renewal opportunity.
  • Engage clients to understand changing requirements, build long-term relationships, and position value-add services.
  • Orchestrate internal stakeholders across sales, legal, finance, solution architects, and service delivery to execute renewals.
  • Negotiate contract terms, pricing, and service-level agreements in collaboration with finance and legal.
  • Maintain accurate renewal pipeline forecasting in Salesforce.
  • Identify and mitigate churn risk by addressing client concerns early.
  • Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps.
  • Drive consistency in contract language and commercial frameworks across the US portfolio.

Requirements

  • Bachelor's degree in information technology, business, or a related field.
  • 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments.
  • Mainframe experience is a plus.
  • Demonstrated success managing enterprise accounts at $10M–$20M+ ACV.
  • Ability to manage multiple renewals simultaneously and meet agreed deadlines.
  • A sales mindset with the ability to position value and move commercial conversations forward.
  • Comfort and confidence in client-facing settings, including executive-level engagement.
  • Strong financial acumen, including pricing models, margins, and contract terms.
  • Exceptional written and verbal communication skills.
  • Proven negotiation skills for complex, multi-party relationships.
  • Ability to thrive in a fast-paced environment and demonstrate sound judgment across competing priorities.
  • Ability to travel approximately 25% of the time.
  • Mainframe or mainframe-adjacent experience is a strong differentiator.
  • Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors.
  • Proficiency in CRM tools, preferably Salesforce.
  • Legal acumen and comfort with contract language.

Benefits

  • Unlimited Paid Days Off.
  • Three health plan options.
  • 401(k) with company match.
  • Dental, vision, short- and long-term disability, life, and AD&D coverage, plus flexible spending accounts.
  • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement.
  • Paid childbearing and paternal leave.
  • Education reimbursement, student loan assistance, or 529 college funding.
  • Sabbatical leave.
  • Wellness program.
  • Flexible work schedule.
  • Remote work most of the time when not required at a client site.
  • Annual base salary range of $97,000 to $135,000.
  • Eligibility for a role-based sales-incentive plan.
  • Eligibility for an equity grant under the Associate Equity Appreciation Program.

Interested in this position?

Apply directly on the company website

Apply Now

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