Enterprise Customer Success Manager (Remote LATAM)

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014

Description

  • Build and maintain strong long-term relationships with enterprise customers as the primary post-sale contact.
  • Manage customer onboarding by coordinating implementation timelines, training, and adoption strategies.
  • Drive product adoption and utilization by aligning solution capabilities with customer business objectives.
  • Advocate for customers internally by working with Product, Support, Sales, and Account Management teams to resolve issues and influence roadmaps.
  • Own the renewal process by identifying risks early, managing renewal conversations, and supporting retention.
  • Identify upsell and cross-sell opportunities within assigned accounts and partner with Account Managers to close deals.
  • Monitor customer health metrics and take action on risks or areas for improvement.
  • Conduct strategic business reviews to share usage insights, demonstrate ROI, and align on future goals.
  • Deliver customer training sessions and enablement resources to support ongoing success.
  • Build multi-threaded relationships across customer organizations to strengthen engagement and adoption.

Requirements

  • 5+ years of experience in a B2B customer-facing role, preferably in Customer Success or Account Management.
  • Strong understanding of Customer Success frameworks and lifecycle management.
  • Demonstrated success driving customer adoption, retention, and expansion.
  • Experience with HubSpot.
  • Experience with ChurnZero or similar Customer Success software.
  • Experience with subscription renewal management.
  • Extreme attention to detail and strong organizational skills.
  • Ability to build and manage high-level customer relationships.
  • Willingness to understand the technical details of the product.
  • Ability to handle high-stakes conversations with a variety of stakeholders.
  • Experience in the cybersecurity industry is a plus.

Benefits

  • Remote work from anywhere, with a fully distributed team.
  • Competitive compensation.
  • Career growth opportunities.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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