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Client Delivery Manager - Revenue Cycle (REMOTE)

3 weeks, 3 days ago
United States
Full-time
Mid Level
Program Manager
Project and Program Management
Apply Now
EnableComp

EnableComp

EnableComp specializes in complex claims and specialty revenue cycle management solutions for healthcare providers, focusing on optimizing reimbursements for various claims types, including VA, Workers' Compensation, and Motor Vehicle Accidents, throug...

Insurance
251-1K
Founded 2000
View All Jobs 16

Description

  • Own operational alignment and serve as the primary operational advisor for assigned client accounts.
  • Develop knowledge of client contracts, SLAs, workflows, service scope, and operational dependencies.
  • Analyze performance data and inventory health to identify trends, risks, drivers, and opportunities.
  • Lead root cause analyses and develop, track, and validate outcome-oriented action plans.
  • Prepare and facilitate monthly operational reviews and recurring client meetings.
  • Create client-specific agendas, reporting narratives, and discussion materials.
  • Coordinate with Revenue Services, Client Success, Implementation, Product, and Technology teams.
  • Lead internal account reviews and align stakeholders on priorities, risks, and commitments.
  • Escalate issues with clear context, analysis, and recommended next steps.
  • Document client interactions, decisions, escalations, and action items in CRM and internal systems.
  • Identify systemic improvement opportunities and contribute to process, workflow, and documentation improvements.
  • Support onboarding and knowledge transfer for new team members.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required.
  • 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments.
  • Understanding of operational workflows, data interpretation, and client support models.
  • Strong analytical ability to translate data into actionable insights.
  • Excellent written and verbal communication skills, including client-facing presentations.
  • Demonstrated ability to independently manage client relationships and operational discussions.
  • Ability to influence without authority in cross-functional environments.
  • Consultative, problem-solving mindset with a focus on continuous improvement.
  • Strong organizational skills, attention to detail, and professional client-facing presence.
  • Ability to appropriately escalate issues, receive feedback, and adapt in a changing environment.
  • Timely and regular attendance required.
  • Equivalent combinations of education and experience may be considered.

Benefits

  • Professional growth and development support, including tools, resources, and knowledge transfer.
  • Flexible, family-oriented culture that supports work-life balance.
  • Collaborative workplace centered on shared goals and employee support.
  • Equal opportunity workplace with reasonable accommodations for qualified individuals.

Interested in this position?

Apply directly on the company website

Apply Now

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