RemoteLeaf Logo
Log in Sign up

Bilingual Customer Service Representative – Korean

1 hour, 56 minutes ago
Philippines
Full-time
Entry Level
Customer Support
Customer and Technical Support
CRM E-commerce Shopify
Apply Now
Emma

Emma

Emma is an award-winning sleep company that offers a range of premium mattresses, bed frames, toppers, and pillows catered to all sleepers. With a 200-night trial, 10-year guarantee, free delivery & returns, and mattress removal service, Emma provides ...

Specialty Retail
View All Jobs 5

Description

  • Respond to pre-sales customer inquiries about products, availability, pricing, and promotions.
  • Guide customers in selecting the right products and support conversion into purchases.
  • Handle post-sales support including tracking, cancellations, returns, refunds, and exchanges.
  • Resolve customer complaints related to delivery, product quality, and order issues.
  • Support sales growth through upselling and cross-selling relevant products.
  • Manage customer communication across email, live chat, inbound and outbound calls, and marketplace messaging channels.
  • Perform order management tasks such as creation, modification, and verification.
  • Coordinate with fulfillment, logistics, warehouse, product, and payments teams to resolve issues and ensure timely delivery.
  • Maintain accurate customer records in CRM and e-commerce systems and monitor marketplace reviews and ratings.
  • Escalate complex issues and ensure service delivery aligns with brand voice, tone, and standards.

Requirements

  • Native-level fluency in Korean, both written and spoken.
  • Proficient English communication skills for internal coordination.
  • At least 1 year of customer service experience, preferably in e-commerce or online retail.
  • Experience handling marketplace platforms such as Coupang, Naver Smart Store, Shopee, or Lazada is highly preferred.
  • Familiarity with order management systems, CRMs, and ticketing tools such as Shopify, Zendesk, or Freshdesk.
  • Strong understanding of e-commerce workflows, including the order lifecycle, returns, refunds, and logistics.
  • Reliable high-speed internet connection.
  • Quiet, professional workspace suitable for calls.
  • Availability to work shifts aligned with Korean market hours, including weekends and holidays as needed.
  • Ability to meet KPIs and service level agreements.

Benefits

  • Remote full-time fixed-term contract.
  • Opportunity to work for a global, fast-growing D2C sleep brand operating in 35+ countries.
  • Collaborative, diverse, and international team environment.
  • Hands-on experience, mentorship, and continuous learning opportunities.
  • Equal-opportunity employer committed to inclusion and diversity.
  • Use of AI tools in parts of the hiring process, with final hiring decisions made by humans.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

H

Customer Support Representative, Email

Hyprwork 51-200 Online and Mail Order Retail

Hyprwork is hiring a remote Customer Support Representative for Rejuvacare to manage customer email inquiries and resolve order, billing, subscription, and product issues for a fast-growing health and wellness brand.

El Salvador Latin America Guatemala Honduras Nicaragua Mexico Full-time Junior Customer Support
E-commerce
1 hour, 52 minutes ago
Mercier Consultancy

Dutch Speaking Customer Expert For International Airline - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Dutch Speaking Customer Expert to support airline passengers for an international airline in Greece, delivering customer service in a multicultural operations environment.

Malta Netherlands Belgium Bulgaria Greece Full-time Junior Customer Support
2 hours, 33 minutes ago
Carvana

Customer Service Delivery Advocate

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles and manage customer-facing vehicle handoff operations across rotating shifts in local markets.

United States Full-time Junior Customer Support
$40k-$44k
3 hours, 9 minutes ago
IntellaTriage

Remote Hospice Triage RN PT 3:30p-11p + rotating Sat & Sun 9:30a-4p CST

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours telephone triage and care coordination support for hospice patients and families.

United States Part-time Junior Customer Support
$52k-$58k
3 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers