German Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

1 hour, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support and solutions to German-speaking clients via phone, email, and chat.
  • Respond promptly to customer inquiries and work toward effective resolution and satisfaction.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Collaborate with internal teams to resolve complex customer issues and determine appropriate solutions.
  • Stay up to date on products, services, and company policies to give accurate information.
  • Contribute to continuous improvement of customer service processes and the overall customer experience.

Requirements

  • Fluency in German, both spoken and written, is mandatory.
  • Proficiency in English is a plus.
  • Experience in customer service or a solutions-focused role is preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Ability to work effectively in a team and in a fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Flexibility and adaptability in diverse cultural settings.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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