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Student Care Representative

1 day, 23 hours ago
Mexico, Brazil, Costa Rica, Ecuador
Full-time
Junior
Academic Advisor
Customer and Technical Support
Asana CRM HubSpot
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 28

Description

  • Provide direct support to students via phone, email, and online chat.
  • Respond to student needs and help resolve concerns promptly.
  • Encourage student-to-student communication and maintain a supportive learning community.
  • Serve as a communication link between students and instructors.
  • Provide real-time assistance during live classes to support both students and instructors.
  • Troubleshoot minor technical issues, including problems joining Zoom sessions.
  • Proactively address and resolve issues to keep learning uninterrupted.
  • Host or facilitate student meetings on Zoom when needed.

Requirements

  • Bachelor’s degree in Business, Communication, or a related field is preferred.
  • Excellent English communication skills, both written and verbal, are mandatory.
  • Ability to engage thoughtfully with students and understand sophisticated educational products.
  • Proficiency with Asana, CRM tools such as HubSpot, Google Sheets, and Zoom.
  • Ability to perform minor technical troubleshooting.
  • Presentable and confident on Zoom for student meetings.
  • Strong time management skills in a fast-paced, high-stakes environment.
  • Broad understanding of modern online business technologies.
  • Full-time availability for a remote schedule of 11 AM - 7 PM PST or 12 PM - 8 PM PST.

Benefits

  • Competitive salary with performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work with a flexible schedule.
  • Collaborative team environment.
  • Professional development and growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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