Croatian Speaking Customer Support For Booking.com - Paid Relocation To Athens

4 hours, 54 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Croatian-speaking customers via phone, email, and chat.
  • Assist with booking inquiries, modifications, cancellations, and other service-related questions.
  • Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Stay informed about Booking.com’s products, services, and policies to provide accurate assistance.

Requirements

  • Fluency in Croatian, both written and spoken, is essential.
  • Proficiency in English is an advantage.
  • Excellent communication and problem-solving skills are required.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Familiarity with CRM systems and booking platforms is a plus.
  • Strong customer-oriented mindset and ability to work independently and as part of a team.
  • No experience is needed, but a willingness to learn is required.
  • Willingness to relocate to Athens, Greece with paid relocation support.

Benefits

  • Competitive monthly salary.
  • Two extra salaries per year.
  • Fully paid relocation package, including 3 months of hotel accommodation.
  • Airport pick-up.
  • Fully paid training.
  • Health insurance.
  • Continuous support before and during your stay in Greece.
  • Other additional benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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