Fully Remote Senior Call Center Representative

4 hours, 55 minutes ago
Full-time
Senior
Customer and Technical Support
TechOp Solutions International

TechOp Solutions International

TechOp Solutions International offers specialized consulting services that combine operational and technical expertise to assist various organizations, including government and commercial entities, in preparing for and responding to security threats.

Internet Software & Services
51-250
Founded 2005

Description

  • Answer and track incoming calls.
  • Route and escalate calls appropriately.
  • Prepare and submit accurate, detailed reports in government systems.
  • Conduct database and open-source research.
  • Train and onboard new customer service representatives.
  • Review, analyze, and document sensitive information with accuracy and confidentiality.
  • Perform other duties as assigned.

Requirements

  • 5+ years of experience in a call center.
  • Associate’s degree preferred.
  • Proven ability to multitask while communicating and inputting data simultaneously.
  • Strong written and verbal communication skills.
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience handling sensitive information.
  • Must reside within El Paso, TX or nearby cities.
  • Ability to work effectively in a fast-paced, high-volume environment.

Benefits

  • Remote position.
  • Equal Opportunity Employer.
  • Employment is subject to applicable federal, state, and local nondiscrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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