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Account Manager

3 hours, 11 minutes ago
United Kingdom
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Elite Technology

Elite Technology

Elite Technology provides telecommunication solutions with a focus on system design, integration, and maintenance. Offering effective solutions from top vendors like Ericsson and Huawei, we specialize in Atoll radio network planning and iBwave building...

Diversified Telecommunication Services
1-10
Founded 2020
View All Jobs 6

Description

  • Build trusted relationships with law firm and corporate legal clients as their primary strategic partner.
  • Identify and execute upsell and cross-sell opportunities aligned with client goals.
  • Maintain accurate CRM account plans, opportunity records, forecasts, close dates, and pipeline next steps.
  • Manage the customer lifecycle, resolve issues, and support satisfaction and retention.
  • Use customer health data to identify at-risk accounts and develop retention strategies.
  • Collaborate with Solutions Consultants to create tailored demonstrations, value propositions, and ROI-based proposals.
  • Partner with Customer Success on onboarding, adoption, and long-term product utilization.
  • Provide customer feedback to Product and Solutions teams to influence roadmap priorities.
  • Represent customer perspectives internally and promote continuous service improvement.
  • Educate customers on product best practices, new functionality, and industry trends.

Requirements

  • Bachelor’s degree in Business, Marketing, or equivalent experience.
  • 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
  • Demonstrated success managing enterprise or strategic accounts and exceeding retention and growth targets.
  • Strong understanding of cloud software and experience guiding on-premises-to-cloud transitions.
  • Excellent relationship-building, executive communication, influencing, and advisory skills.
  • Analytical and commercially minded, with the ability to translate customer goals into account strategies.
  • Collaborative, proactive, solutions-oriented, strategic, and detail-focused approach.
  • Proficiency with CRM tools; Salesforce experience preferred, including renewals, forecasting, and complex sales pipelines.
  • Ability to travel up to 25–50% as business needs require.
  • Must be legally authorized to work in the United Kingdom; sponsorship is not provided.

Benefits

  • Remote work arrangement within the UK time zone (GMT/BST).
  • Competitive compensation package.
  • Health, dental, and vision coverage.
  • Retirement savings plan with employer contribution.
  • Professional development opportunities and tuition reimbursement.
  • Parental leave and paid time off.
  • Wellness initiatives, Employee Assistance Program, and Calm premium subscription.
  • Employee discount program.

Interested in this position?

Apply directly on the company website

Apply Now

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