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Contracts Administrator

2 months ago
Mexico, Argentina, Colombia
Full-time
Junior
Contract Manager
Operations
CRM Salesforce
Apply Now
Elevate and Delegate

Elevate and Delegate

Elevate & Delegate: Headhunting agency for affordable offshore talent. Hire Virtual Assistants to streamline operations and improve efficiency.

Professional Services
1-10
View All Jobs 28

Description

  • Maintain and manage the company’s master contract audit database.
  • Identify active customers with unsigned, expired, or missing agreements and conduct daily outreach by phone and email to obtain signatures.
  • Use approved scripts, templates, and communication workflows to support contract completion.
  • Track contract completion progress and maintain performance scoreboards.
  • Document customer interactions, contract statuses, and outreach outcomes in Salesforce.
  • Manage DocuSign workflows related to account ownership transfers.
  • Ensure agreements are properly executed, filed, recorded, and uploaded to Google Drive.
  • Coordinate with Sales and Field Service teams to support contract completion during account setup.
  • Serve as the first point of contact for routine contract-related inquiries and answer questions about contract terms, renewals, rates, and standard provisions.
  • Monitor contract execution status, renewals, and pending signatures while maintaining organized digital records and accurate Salesforce data.
  • Partner with Customer Success, Sales, and Field Service teams to resolve account issues and support reporting and data accuracy initiatives.
  • Assist with integrating contracts and records from acquired businesses.
  • Participate in outbound collections activities for past-due accounts and document all outreach efforts in Salesforce.

Requirements

  • Proven experience in contract administration, account management, customer success, or a similarly detail-driven administrative role.
  • Strong written and verbal English communication skills.
  • Experience managing large volumes of documentation with a high degree of accuracy.
  • Ability to work independently, prioritize effectively, and own processes from start to finish.
  • Excellent judgment on when to resolve issues independently and when to escalate.
  • Experience using Salesforce or a comparable CRM system.
  • Experience with DocuSign or similar electronic signature platforms.
  • Strong organizational and documentation skills.
  • Coachable, adaptable, and committed to continuous improvement.
  • Collaborative mindset with the ability to work cross-functionally with multiple departments.
  • Experience supporting contract compliance, renewals, or customer agreements is preferred.
  • Background in customer success, service operations, or account administration is preferred.
  • Experience maintaining audit logs, compliance documentation, or contract repositories is preferred.

Benefits

  • Full-time remote work arrangement.
  • Direct client relationship with the client managing day-to-day communication and service matters.
  • Salary range of $1200-$1600.
  • Payments handled directly by the client.
  • Vacation leave and holiday timing determined by the client’s business needs and policies.
  • Application process includes a recorded Loom interview submission.

Interested in this position?

Apply directly on the company website

Apply Now

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