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Customer Success and Engagement Manager

2 weeks, 6 days ago
Anywhere
Full-time
Lead
Customer Success
Customer and Technical Support
Agile GCP Salesforce
Apply Now
Egen.ai

Egen.ai

Egen.ai specializes in providing technology services that leverage cloud computing, data analytics, and artificial intelligence to enhance document intelligence and drive productivity and growth for its clients.

IT Services
Founded 2000
View All Jobs 10

Description

  • Own client account P&L, including revenue, consulting costs, forecasted margin, and actual margin.
  • Lead account expansion efforts by identifying, developing, and executing growth opportunities.
  • Develop and manage the strategic account roadmap to guide long-term client success.
  • Lead commercial engagement activities, including statements of work, change orders, and contract renewals.
  • Build trusted client relationships and serve as the primary advocate and coach for customer stakeholders.
  • Learn the client’s business, objectives, environment, and challenges to provide consultative support.
  • Manage regular stakeholder communications, progress updates, and executive-level discussions.
  • Oversee project initiation, planning, dependencies, scope, risks, issues, and change requests.
  • Lead meetings efficiently and ensure clear outcomes, actions, and follow-through.
  • Manage internal team communication and potentially direct reports, supporting staff growth and development.

Requirements

  • 10+ years of experience in a hands-on, client-facing role managing large-scale, complex projects in a professional services environment.
  • Demonstrated account management experience with P&L ownership, forecasting, and commercial negotiations.
  • Proven ability to grow accounts by identifying and developing new opportunities.
  • At least 5 years of team or employee career management experience.
  • Experience working with product companies and operating both strategically and in the weeds.
  • Strong background in organizational change management and guiding clients through transformation.
  • Clear verbal and written communication skills, including the ability to communicate through illustrations, words, or diagrams.
  • Comfort working with minimal structure and a proactive, change-oriented mindset.
  • Experience with agile disciplines, software development methodologies, and agile delivery tools.
  • CSM, PMP, or other relevant project and product management certifications or training preferred.

Benefits

  • Competitive salary.
  • Comprehensive health insurance.
  • Paid leave, including vacation/PTO.
  • Paid holidays.
  • Sick leave.
  • Parental leave.
  • Bereavement leave.
  • 401(k) employer match.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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