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Client Management Associate

55 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised
View All Jobs 14

Description

  • Provide frontline client support through Zendesk by responding to questions, triaging requests, and escalating issues as needed.
  • Improve macros and knowledge base content to support timely and accurate client resolutions.
  • Maintain, monitor, and enhance automated client journey programs that enable self-service.
  • Use customer health data and metrics to identify risk, uncover account opportunities, and escalate concerns.
  • Collaborate with Product, Operations, Sales, Clinical Care, and other cross-functional partners to advocate for clients and improve adoption.
  • Manage escalations and complex client needs with clear, professional communication.
  • Organize and lead client product demos for members to increase understanding and engagement.
  • Prepare data, insights, and materials for client conversations and strategic reviews.
  • Surface patterns and customer insights to help inform the roadmap and improve the self-serve experience.

Requirements

  • 2+ years of experience in a support agent or similar client support role at a technology or healthcare company.
  • Must be based on the East Coast (Eastern Time).
  • Experience working with cross-functional groups and senior stakeholders across functions such as Client Success, Sales, Operations, Finance, Tech, and Marketing.
  • Experience with Zendesk or similar help desk software is preferred.
  • Experience with remote support tools is preferred.
  • Background in HR, benefits, or healthcare is preferred.
  • Strong problem-solving ability and attention to detail.
  • Ability to work autonomously in a fast-paced environment with a strong sense of urgency.
  • Strong interpersonal, relationship-building, and listening skills.

Benefits

  • Medical, dental, vision, disability, and life insurance.
  • High Deductible Health Plan with Health Savings Account (HSA) option.
  • Flexible Spending Account (FSA).
  • Access to coaches and therapists through Modern Health's platform.
  • Generous time off and company-wide Collective Pause Days.
  • Parental leave policy, plus family-forming support through Carrot and family assistance through UrbanSitter.
  • Professional development stipend.
  • 401(k) plan plus financial planning support through Origin.
  • Annual wellness stipend, work-from-home setup stipend, monthly cell phone reimbursement, and virtual community events.
  • Full-time employees are eligible for the company equity program.
  • Starting annual salary ranges from $70,400-$88,000 in Zone 1, $63,360-$79,200 in Zones 2 and 3, and $56,320-$70,400 in Zone 4.

Interested in this position?

Apply directly on the company website

Apply Now

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