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Account Manager

2 weeks, 5 days ago
New Zealand
Full-time
Senior
Account Manager
Customer and Technical Support
CRM
Apply Now
Education Perfect

Education Perfect

Education Perfect provides a comprehensive learning, assessment, and analytics platform tailored for K-12 education, designed to enhance teaching effectiveness through personalized, curriculum-aligned online resources and innovative tools like an AI-po...

Diversified Consumer Services
251-1K
Founded 2007
View All Jobs 6

Description

  • Own the renewal process for a portfolio of existing schools and deliver strong GRR and NRR outcomes.
  • Proactively engage schools to resolve challenges, reinforce value, and secure timely renewals.
  • Build and maintain trusted relationships with key decision-makers and stakeholders in schools.
  • Identify and pursue opportunities to expand usage through additional features, subjects, or licenses.
  • Collaborate with school leaders and educators to align solutions with their evolving goals and priorities.
  • Lead upselling conversations and demonstrations to present expanded platform opportunities.
  • Work closely with Customer Success and Professional Services to support seamless onboarding transitions and long-term school success.
  • Represent Education Perfect at conferences, events, and networking opportunities.
  • Develop relationships with key education organisations and associations.
  • Use CRM tools and analytics to track performance and support decision-making.

Requirements

  • Proven track record in managing customer relationships and achieving retention goals.
  • Ability to identify and execute account expansion opportunities.
  • Strong commitment to delivering exceptional value and support to schools.
  • Confidence in facilitating workshops and presenting new opportunities to stakeholders.
  • Understanding of the education sector and the challenges schools face.
  • Ability to work effectively within a team and partner with internal stakeholders.
  • Skilled in CRM tools and analytics to track performance and inform decision-making.
  • Located in or willing to work from one of Education Perfect’s main hubs: Auckland, Wellington, or Christchurch.
  • Experience working with education organisations or school decision-makers is preferred.

Benefits

  • Employee Equity Bonus Plan with equity bonuses.
  • Christmas shutdown leave, including a full company shutdown and 3 extra paid leave days.
  • One paid volunteer day per year.
  • Option to buy an extra week of annual leave.
  • Work from anywhere for up to 90 days per year.
  • Pre-tax NZD $750 end-of-year wellness bonus.
  • Fully funded Southern Cross Wellbeing 1 health insurance plan with optional add-ons and family cover.
  • Home set-up support, communication allowance, parental leave support, employee assistance program, learning and development opportunities, tenure recognition, referral bonus, Workride access, and EP support groups.

Interested in this position?

Apply directly on the company website

Apply Now

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