Resident Associate

2 weeks, 6 days ago
Full-time
Junior
Customer and Technical Support
Corvias

Corvias

Corvias, established in 1998, is a trusted public-private partner specializing in providing creative, sustainable, and long-term solutions for state and local governments, the military, and higher education institutions. With a focus on infrastructure ...

Construction & Engineering
251-1K
Founded 1998

Description

  • Serve as the primary point of contact for resident transactions related to current lease agreements.
  • Build and maintain positive resident relationships by responding to concerns, questions, and requests in a timely manner.
  • Complete move-in, move-out, and eviction processes, including inspections, notifications, and paperwork.
  • Perform basic accounting and collections activities and maintain tenant ledgers for each lease agreement.
  • Monitor resident compliance with community policies and enforce standards as needed.
  • Communicate community events, programs, and initiatives to residents in a timely manner.
  • Drive lease renewals and retention by sharing renewal and relocation options with residents.
  • Support the community’s appearance by organizing materials, reporting defects, and spot cleaning as needed.
  • Handle administrative tasks such as answering phones, filing, data entry, and report preparation.
  • Perform other duties as assigned.

Requirements

  • 2+ years of relevant work experience in property management, hospitality, or customer service.
  • Demonstrated ability to retain customers by securing account or lease renewals, with cross-selling or upselling success.
  • Experience with collections, evictions, or fee assessments is strongly preferred.
  • Ability to resolve customer complaints using independent judgment and presenting solutions.
  • Ability to interact professionally with people from diverse backgrounds.
  • Experience adapting to changing priorities and unexpected interruptions, including unscheduled in-person and phone interactions.
  • Computer proficiency, including word processing, spreadsheet, and database software.
  • Valid driver’s license and access to a personal vehicle are required.
  • Ability to work weekend and evening hours.

Benefits

  • Salary range of $17 to $23 per hour, depending on experience, skills, qualifications, and work location.
  • Choice of two benefit-rich medical, dental, and vision plans.
  • 401(k) with immediate 100% vesting and up to a 4% company match.
  • Generous paid time off that increases throughout your career.
  • 12 paid holidays.
  • Paid time off to volunteer.
  • 100% paid life and AD&D insurance.
  • Company-paid short-term and long-term disability coverage.
  • Parental leave, military leave, and flexible spending accounts.
  • Complimentary Employee Assistance Program and tuition reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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