Sr. Account Manager

4 weeks, 1 day ago
Full-time
Lead
Customer and Technical Support
ecoATM

ecoATM

EcoATM is an e-waste recycling company that pays instant cash for used smartphones and electronic devices, promoting responsible recycling nationwide.

Industrial Conglomerates
251-1K
Founded 2006
$421M raised

Description

  • Own the relationship and serve as the primary point of contact for assigned retail accounts.
  • Build and execute account plans to grow kiosk placements, improve performance, and deepen partner integration.
  • Analyze retailer and internal performance data to identify issues and develop data-backed recommendations.
  • Lead Quarterly Business Reviews and joint business planning tied to retailer priorities.
  • Develop relationships across retailer HQ functions including merchandising, operations, real estate/asset protection, and sustainability.
  • Manage escalations, conduct root-cause analysis, and coordinate internally to protect partnerships.
  • Work with marketing teams to increase kiosk visibility, foot traffic, and in-store customer engagement.
  • Coordinate with operations and regulatory teams to execute new kiosk installations smoothly.
  • Track industry trends and competitive activity to identify new opportunities within accounts.
  • Partner with Business Development on channel expansion and onboarding of newly signed accounts.
  • Manage account-level installation and removal forecasts.
  • Serve as the internal voice of the customer and bring retailer feedback into product, marketing, and operational decisions.

Requirements

  • 8+ years of account management, retail partnerships, or related experience, ideally at Senior Manager or Director level.
  • Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue or performance targets.
  • Advanced Excel skills and comfort manipulating and interpreting large datasets.
  • Experience with Salesforce or a comparable CRM.
  • Strong PowerPoint and executive presentation skills.
  • Ability to operate with a high degree of autonomy in a remote, fast-paced environment.
  • Bachelor's degree in business, Marketing, or a related field preferred.
  • Must reside in the United States.

Benefits

  • Salary range of $125K to $145K.
  • Eligibility for short-term and long-term incentives based on individual and company performance.
  • Remote work environment.
  • Equal employment opportunity and fair, equitable compensation policies.

Interested in this position?

Apply directly on the company website

Apply Now

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