Vice President, Account Management

2 weeks, 6 days ago
Full-time
Executive
Sales and Business Development
Celigo

Celigo

Celigo is a leading integration platform as a service (iPaaS) provider that enables businesses to integrate, automate, and optimize their processes. With a focus on SaaS applications, Celigo offers solutions to extend functionality, improve visibility,...

IT Services
51-250
Founded 2011
$80M raised

Description

  • Lead three Account Manager teams spanning onshore and offshore regions, each managed by a Regional Director.
  • Set the vision, operating model, culture, career paths, and enablement programs for Account Management.
  • Own net revenue retention, expansion ARR, renewal targets, forecasting, and pipeline visibility for the customer portfolio.
  • Identify and execute expansion opportunities in partnership with Sales.
  • Build playbooks, account-planning processes, QBR/EBR practices, renewal workflows, and operating cadences.
  • Use customer, usage, health, and revenue analytics to identify risks and growth opportunities.
  • Own the Account Management technology stack and partner with Revenue Operations on capacity, quotas, and compensation.
  • Maintain executive relationships with strategic and at-risk customers and serve as an escalation point.
  • Partner cross-functionally with Sales, Customer Success, Professional Services, Support, Product, Engineering, Marketing, and Enablement.
  • Represent customer feedback in product, packaging, pricing, and go-to-market strategy discussions.

Requirements

  • 7+ years of experience in Account Management or Sales, including 5+ years managing people and managers.
  • Track record owning net revenue retention, expansion ARR, and renewal targets in B2B SaaS.
  • Experience leading 3+ teams or organizations with 20+ individual contributors in a high-growth SaaS company.
  • Deep understanding of the B2B SaaS customer lifecycle from onboarding and adoption through renewal and expansion.
  • Demonstrated success building processes, playbooks, and operating cadences that improve performance.
  • Experience managing complex, multi-stakeholder deals and executive-level customer relationships.
  • Strong analytical skills and experience building and interpreting retention, expansion, and customer-health dashboards.
  • Executive presence, cross-functional collaboration skills, and experience working in a matrixed environment.
  • Builder’s mindset with the ability to create structure and make decisions with incomplete information.
  • Experience in eCommerce, integration, automation, complex technical software, or mid-market and enterprise segments is preferred.

Benefits

  • Base salary of $100,000–$200,000 annually, with potential variable incentives, benefits, and other perks.
  • Remote-first work culture.
  • Three weeks of vacation starting in the first year.
  • Wellness days and holidays.
  • Parental leave and a generous benefits package.
  • Monthly technology stipend.
  • Learning, recognition, and career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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