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Implementations Manager

4 months, 4 weeks ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Confluence CRM HubSpot JIRA
Apply Now
ECFX

ECFX

ECFX offers Intelligent Automation for Court Notices, streamlining ECF notice processing to save firms time and enhance client-focused work.

Professional Services
11-50
View All Jobs 2

Description

  • Own end-to-end implementation projects and deliver against timeline, scope, budget, and quality targets.
  • Serve as the primary client point of contact and manage status, expectations, risks, and issues throughout implementation.
  • Lead discovery sessions to understand client workflows and success criteria and translate them into implementation plans.
  • Partner with internal technical teams to configure and validate ECFX Notice against client requirements.
  • Plan and deliver client onboarding and training to support adoption and self-sufficiency.
  • Maintain accurate project documentation, including requirements, decisions, plans, and status updates.
  • Identify and recommend relevant add-on products in partnership with Sales and Customer Success.
  • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency.
  • Communicate implementation progress internally and escalate risks proactively to support a seamless client experience.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field; advanced degree is a plus.
  • 5+ years of project management experience, ideally delivering SaaS implementations.
  • Legal tech experience is a plus.
  • Working knowledge of the legal technology ecosystem, with familiarity with docketing and document management systems (DMS) preferred.
  • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders.
  • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects.
  • Ability to translate complex needs into clear plans, milestones, and actionable steps.
  • Highly organized and detail-oriented, with strong documentation habits.
  • Comfort operating in fast-paced, evolving environments and a proactive, sound-judgment approach to problem-solving.
  • Experience with implementation/project tools such as Jira or Smartsheet, documentation tools such as Confluence, and CRM platforms such as HubSpot preferred.

Benefits

  • Fully remote role with flexibility across every U.S. time zone, including Hawaii.
  • Flexible working hours with a supportive work-life balance approach.
  • Comprehensive insurance coverage including health, dental, vision, and life.
  • Discretionary time off policy, including the ability to take unplanned time off with approval.
  • Employee stock options.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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