RemoteLeaf Logo
Log in Sign up

Implementations Manager

1 week, 5 days ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Confluence CRM HubSpot JIRA
Apply Now
ECFX

ECFX

ECFX offers Intelligent Automation for Court Notices, streamlining ECF notice processing to save firms time and enhance client-focused work.

Professional Services
11-50
View All Jobs 3

Description

  • Own end-to-end implementation projects and deliver against timeline, scope, budget, and quality targets.
  • Serve as the primary client point of contact and manage status, expectations, risks, and issues throughout implementation.
  • Lead discovery sessions to understand client workflows and success criteria and translate them into implementation plans.
  • Partner with internal technical teams to configure and validate ECFX Notice against client requirements.
  • Plan and deliver client onboarding and training to support adoption and self-sufficiency.
  • Maintain accurate project documentation, including requirements, decisions, plans, and status updates.
  • Identify and recommend relevant add-on products in partnership with Sales and Customer Success.
  • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency.
  • Communicate implementation progress internally and escalate risks proactively to support a seamless client experience.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field; advanced degree is a plus.
  • 5+ years of project management experience, ideally delivering SaaS implementations.
  • Legal tech experience is a plus.
  • Working knowledge of the legal technology ecosystem, with familiarity with docketing and document management systems (DMS) preferred.
  • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders.
  • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects.
  • Ability to translate complex needs into clear plans, milestones, and actionable steps.
  • Highly organized and detail-oriented, with strong documentation habits.
  • Comfort operating in fast-paced, evolving environments and a proactive, sound-judgment approach to problem-solving.
  • Experience with implementation/project tools such as Jira or Smartsheet, documentation tools such as Confluence, and CRM platforms such as HubSpot preferred.

Benefits

  • Fully remote role with flexibility across every U.S. time zone, including Hawaii.
  • Flexible working hours with a supportive work-life balance approach.
  • Comprehensive insurance coverage including health, dental, vision, and life.
  • Discretionary time off policy, including the ability to take unplanned time off with approval.
  • Employee stock options.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ClaritasRx

Senior Engagement Manager

ClaritasRx 51-250 Pharmaceuticals

Claritas Rx is seeking an Engagement Manager to oversee Ascend 2.0 implementations for specialty biopharma customers, coordinating project execution, data onboarding, testing, and go-live handoff across internal teams and external partners.

United States Full-time Senior Implementation Consultant
$135k-$150k
Agile Confluence JIRA SFTP
28 minutes ago
MCG Health

Care Strategy Consultant II

MCG Health 251-1K Internet Software & Services

MCG is hiring a Care Strategy Consultant II to support complex healthcare customer engagements and guide the adoption and effective use of its evidence-based solutions.

United States Full-time Senior Customer Success Manager Implementation Consultant
$100k-$141k
Salesforce
53 minutes ago
360Learning

Technical Consultant

360Learning 251-1K Diversified Consumer Services

360Learning is seeking a Technical Consultant to support customer onboarding and deliver custom technical solutions for strategic clients across its remote Professional Services team.

France Full-time Senior Customer Success Implementation Consultant
Agile Java Python REST API Ruby Scrum Trello
1 hour, 51 minutes ago
Irth

Technical Engagement Manager

Irth 51-250 Diversified Telecommunication Services

Irth Solutions is seeking a Technical Engagement Manager to lead end-to-end SaaS implementation delivery for enterprise clients, translating business needs into configured software solutions that support critical infrastructure operations.

United States India Full-time Mid Level Implementation Consultant
7 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers