Implementations Manager

1 week, 5 days ago
Full-time
Senior
Project and Program Management
ECFX

ECFX

ECFX offers Intelligent Automation for Court Notices, streamlining ECF notice processing to save firms time and enhance client-focused work.

Professional Services
11-50

Description

  • Own end-to-end implementation projects and deliver against timeline, scope, budget, and quality targets.
  • Serve as the primary client point of contact and manage status, expectations, risks, and issues throughout implementation.
  • Lead discovery sessions to understand client workflows and success criteria and translate them into implementation plans.
  • Partner with internal technical teams to configure and validate ECFX Notice against client requirements.
  • Plan and deliver client onboarding and training to support adoption and self-sufficiency.
  • Maintain accurate project documentation, including requirements, decisions, plans, and status updates.
  • Identify and recommend relevant add-on products in partnership with Sales and Customer Success.
  • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency.
  • Communicate implementation progress internally and escalate risks proactively to support a seamless client experience.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field; advanced degree is a plus.
  • 5+ years of project management experience, ideally delivering SaaS implementations.
  • Legal tech experience is a plus.
  • Working knowledge of the legal technology ecosystem, with familiarity with docketing and document management systems (DMS) preferred.
  • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders.
  • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects.
  • Ability to translate complex needs into clear plans, milestones, and actionable steps.
  • Highly organized and detail-oriented, with strong documentation habits.
  • Comfort operating in fast-paced, evolving environments and a proactive, sound-judgment approach to problem-solving.
  • Experience with implementation/project tools such as Jira or Smartsheet, documentation tools such as Confluence, and CRM platforms such as HubSpot preferred.

Benefits

  • Fully remote role with flexibility across every U.S. time zone, including Hawaii.
  • Flexible working hours with a supportive work-life balance approach.
  • Comprehensive insurance coverage including health, dental, vision, and life.
  • Discretionary time off policy, including the ability to take unplanned time off with approval.
  • Employee stock options.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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