Implementation Manager

11 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-250
Founded 2015
$15M raised

Description

  • Lead end-to-end onboarding projects for HME providers, managing timelines, milestones, and customer-specific implementation plans.
  • Delegate and oversee implementation tasks, adjusting resources to maintain project momentum and quality.
  • Implement product features and activation strategies with HME providers, Sales, and Customer Success teams.
  • Develop and present data-driven insights to guide partnerships and resolve provider challenges.
  • Identify and execute process improvements that increase onboarding efficiency and operational effectiveness.
  • Consult with customers on new product launches, communicate product benefits, and provide feedback to Product teams.
  • Lead customized platform demos and training sessions using change management techniques.
  • Guide customers through API integrations, interoperability requirements, and technical implementations.

Requirements

  • 3+ years of experience in consulting, digital transformation, or project-based work in healthcare or health technology.
  • Experience implementing or managing healthcare or SaaS platforms.
  • Experience leading cross-functional projects involving technology adoption or process modernization.
  • Experience developing and executing transformation roadmaps.
  • Strong analytical, problem-solving, and data interpretation skills.
  • Consultative, customer-centric communication skills with the ability to explain complex concepts clearly.
  • Advanced Excel skills and familiarity with Tableau, HubSpot, and JIRA.
  • Exposure to AI solutions, digital workflow automation, system interoperability, or API integrations preferred.
  • Proactive, adaptable, solutions-focused approach in fast-paced environments.
  • Must be legally authorized to work in the United States; employer visa sponsorship is unavailable.

Benefits

  • Base salary of $75,000–$105,000, based on level and experience.
  • Medical, dental, and vision coverage with low-to-no-cost premium options.
  • Employer HSA contributions and a 401(k) retirement plan.
  • Equity incentive plan and annual company-wide bonus opportunity of up to 15%.
  • Remote-first work culture with NYC office access and coworking reimbursement options.
  • Flexible vacation policy and five additional Summer Fridays.
  • Home office, wellness, internet, and annual learning and development stipends.

Interested in this position?

Apply directly on the company website

Apply Now

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