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Customer Success Manager

1 hour, 56 minutes ago
Canada
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Generative AI
Apply Now
Dropbox

Dropbox

Dropbox is a technology company that builds simple, powerful products for individuals and businesses. With over 700 million registered users worldwide, Dropbox offers file sync, sharing, online backup, cloud storage, collaboration tools, and more to st...

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 65

Description

  • Build and maintain strong relationships with customers as a trusted advisor throughout their journey with Dropbox.
  • Lead customer engagement efforts to drive deployment, product education, usage, adoption, and integration into daily workflows.
  • Drive increased product value realization and improved user advocacy across the customer base.
  • Ensure customers achieve their desired outcomes through Mutual Success Plans and partner with Sales to influence account growth.
  • Proactively flag customer issues and collaborate with CX or Product teams to resolve them efficiently.
  • Prepare and deliver Success Business Reviews with insights on adoption, planning, and product updates.
  • Maintain a deep understanding of Dropbox products and roadmap, promote new features, and represent the voice of the customer internally.
  • Collaborate with internal teams including marketing, product, and sales to support customer satisfaction, retention, and growth.

Requirements

  • 5+ years of experience in B2B SaaS Customer Success with a proven record of driving product deployment, increasing customer adoption, and improving retention.
  • Experience managing strategic customer relationships at large enterprises with 2,000+ employees.
  • Experience with e-signature API or other API products and integrations.
  • Technical aptitude with experience communicating effectively at all levels.
  • Customer-oriented, problem-solving, and analytical mindset.
  • Ability to communicate with end users, IT administrators, developers, and stakeholders at all levels.
  • Self-starter with demonstrated success navigating complex scenarios, leading cross-functional initiatives, and thriving in fast-paced, dynamic environments.
  • Positive, team-oriented mindset with strong collaboration and relationship-building skills.
  • Bachelor’s degree or equivalent experience required.
  • Flexibility to travel occasionally for global offsites and customer on-site meetings, generally less than 10% of the time.
  • Solid knowledge of generative AI and search infrastructure (preferred).
  • Experience with technical products such as e-signature API, other API products, or security products, with strong integration experience for deployments (preferred).
  • Experience with integrations and AI tools (preferred).
  • Previous experience with CRM systems and strong analytical and quantitative skills (preferred).

Benefits

  • Canada pay range of $142,400 to $192,600 CAD.
  • Opportunity to work with Dropbox’s expanding product portfolio and valued customers.
  • Meaningful customer-facing work with broad exposure across internal teams and the customer lifecycle.
  • Occasional travel for global offsites and customer on-site meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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