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Account Manager – North America

1 week, 4 days ago
India
Full-time
Senior
Account Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Docsumo

Docsumo

Docsumo is a Document AI platform that automates data extraction from unstructured documents with 100% accuracy, enabling fast and accurate decision-making.

Internet Software & Services
11-50
Founded 2019
$4M raised
View All Jobs 6

Description

  • Own and grow a portfolio of large enterprise and mid-market accounts with a focus on expansion and retention.
  • Carry quarterly and annual sales quotas while generating pipeline within existing customers.
  • Build and maintain relationships with senior technical and business stakeholders, including CTOs and engineering leaders.
  • Proactively engage customers through email, calls, and virtual meetings to increase adoption and uncover growth opportunities.
  • Identify additional use cases and expansion opportunities by understanding how different teams use the product.
  • Conduct solution-oriented product demonstrations tailored to different stakeholder needs.
  • Position the product using customer success stories and internal use cases.
  • Collaborate with Product, Customer Success, and Engineering teams to align on customer needs and execution.
  • Maintain accurate account plans, expansion pipeline records, and activity tracking in CRM tools.
  • Monitor market trends and customer requirements within the North American SaaS and technology landscape.

Requirements

  • 5+ years of experience in Account Management, Customer Expansion, or Sales roles within B2B SaaS.
  • Ability to cold call CXOs to understand customer pain points and journeys.
  • Proven experience managing and expanding large enterprise and mid-market accounts.
  • Strong ability to engage technical stakeholders and lead executive-level conversations.
  • Experience running software demonstrations and solution discussions.
  • Excellent written and verbal communication skills with a structured and persuasive approach.
  • Strong consultative selling and relationship management capabilities.
  • Prior experience working with North American customers and operating in EST time zones.
  • Comfortable working India hours with an 8am to 5pm EST overlap.
  • Experience with Document AI, OCR, automation platforms, or enterprise software solutions is preferred.
  • Exposure to regulated or complex industries such as BFSI, FinTech, or large global services organizations is preferred.
  • Familiarity with CRM platforms such as HubSpot or similar tools is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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