RemoteLeaf Logo
Log in Sign up

Technical IT Support Specialist - Senior (Job 1407)

6 hours, 2 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Active Directory Linux macOS Ubuntu
Apply Now
DLH

DLH

DLH addresses health and national security challenges by providing innovative solutions through digital transformation, research and development, and systems engineering, specifically tailored to enhance the readiness of federal programs.

Construction & Engineering
1K-5K
Founded 1969
View All Jobs 7

Description

  • Configure, install, and support desktops, laptops, handheld devices, printers, monitors, storage devices, and other peripherals.
  • Provide enhanced VIP desktop and end-user support.
  • Configure IT devices for secure operation, including security software installation and software updates.
  • Provide software support for users of NIH-provided applications.
  • Use ServiceNow or another IT ticketing system to receive, track, update, resolve, reassign, and close support tickets.
  • Mentor junior technicians.
  • Lead and track special projects.
  • Collaborate with technical teams to maintain high service delivery.
  • Work under pressure and meet deadlines.

Requirements

  • Bachelor's degree with 6+ years, associate degree with 8+ years, or high school diploma with 10+ years of technical support experience.
  • 6+ years of progressive technical support experience or equivalent.
  • 5+ years of technical support experience in Microsoft suite.
  • Experience with current desktop and laptop computers.
  • Experience supporting Windows 10 and 11, macOS (ideally 14 or higher), and Linux (Ubuntu preferred).
  • Experience using ServiceNow for incident management, problem management, and request fulfillment.
  • Strong customer service and end-user equipment support skills, preferably with VIP support experience.
  • Strong written and oral communication skills.
  • Ability to gain and/or maintain a Public Trust clearance.
  • Preferred: Experience supporting the National Institutes of Health.
  • Preferred: Bachelor's degree in Computer Science, Information Systems, or Social Science.
  • Preferred: Experience with Active Directory.
  • Preferred: Experience with Mobile Device Management such as MobileIron.
  • Preferred: Experience supporting IT in a healthcare or clinical environment, ideally with connected medical devices.
  • Preferred certifications include Apple Certified Support Professional, Microsoft Certified Professional, CompTIA Security+, or CompTIA A+.

Benefits

  • Base salary of $75,000 to $81,000 per year.
  • Additional compensation may include performance incentives and program-specific awards.
  • Medical, dental, and vision insurance.
  • Supplemental life insurance with AD&D, short-term disability, and long-term disability coverage.
  • Personal Time Off (PTO).
  • Flexible spending accounts and parental leave.
  • Legal services and a 401(k) retirement plan with employer matching.
  • Training, e-learning, certification preparation, and education assistance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PointClickCare

Ai Solution Engineer - (Technology Support)

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring an AI Solutions Engineer to build and deploy AI-powered automation and intelligent workflows across its corporate healthcare SaaS platforms.

Canada Full-time Mid Level AI Engineer Technical Support Engineer
$85k-$96k
Azure C# Git JavaScript LLM Microservices Python TypeScript
5 hours, 2 minutes ago
Capgemini

FBS LMS Administrator

Capgemini 100K+ Internet Software & Services

FBS – Farmer Business Services is seeking a Learning Operations Team member to support Farmers’ learning systems, including LMS administration, issue resolution, and training logistics in a global, cross-functional environment.

Mexico Brazil Full-time Senior Technical Support Engineer Training Specialist
Power BI
5 hours, 17 minutes ago
Endpoint User Activity Monitoring Software

Support Engineer

Endpoint User Activity Monitoring Software 51-250 IT Services

Teramind is hiring a Support Engineer to provide technical customer support for its insider risk management and user behavior analytics platform.

Anywhere Poland Full-time Senior Technical Support Engineer
AWS Azure Linux PostgreSQL
5 hours, 17 minutes ago
Keywords Studios

INTERNAL-Network Troubleshooting Specialist/Spécialiste en dépannage de réseaux

Keywords Studios 10K-50K Internet Software & Services

Keywords Studios is hiring a Player Engagement technical support specialist to resolve complex gaming-related support cases for AAA and indie studios and improve the quality of client support operations.

Canada Full-time Senior Network Engineer Technical Support Engineer
DNS
5 hours, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers