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Customer Success Manager

3 weeks, 6 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
DISHER Talent Solutions

DISHER Talent Solutions

DISHER Talent is a search and consulting firm that specializes in hiring for technical and engineering roles.

Professional Services
View All Jobs 4

Description

  • Build trusted relationships with executive and operational stakeholders.
  • Understand customer business priorities, operational goals, and supply chain challenges.
  • Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
  • Guide customers toward proactive, analytics-driven operational decision-making.
  • Partner with Account Management on retention and growth strategies.
  • Support customer onboarding, adoption, and long-term success.
  • Analyze operational and service data to identify trends, risks, and improvement opportunities.
  • Translate analytics into actionable business recommendations.
  • Develop customer success plans tied to measurable business impact.
  • Deliver executive-ready presentations and performance reviews.
  • Contribute to customer success playbooks, health scoring, and engagement frameworks.
  • Share customer insights to help improve products and customer experience.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Experience managing complex enterprise customer relationships.
  • Strong executive communication and stakeholder management skills.
  • Ability to influence across highly matrixed organizations.
  • Ability to analyze operational data and identify optimization opportunities.
  • Strong business and financial acumen.
  • Experience building customer success plans or scalable engagement frameworks.
  • Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
  • Willingness to travel up to 25% of the time.
  • Must have the current and continuing right to work in the United States without restrictions or expirations.

Benefits

  • Remote full-time work arrangement.
  • Supportive, collaborative work environment.
  • Focus on work-life balance.
  • Professional development and growth opportunities.
  • Meaningful opportunities for technical and personal advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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