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L2 Systems Engineer

7 hours, 49 minutes ago
Sri Lanka
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure Cybersecurity Datadog DHCP DNS Fortinet TCP/IP Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 25

Description

  • Manage customer support requests, assess impact, prioritise tickets, and provide clear progress updates.
  • Investigate and resolve incidents and service requests within defined procedures and escalation guidelines.
  • Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint, and OneDrive.
  • Administer user onboarding and offboarding, licensing, group memberships, access requests, passwords, MFA, Entra ID, and Active Directory.
  • Troubleshoot Windows devices, peripherals, applications, device configurations, and connectivity issues.
  • Assist with Intune enrolment, configuration, compliance issues, device deployments, migrations, and routine changes.
  • Perform routine security checks, address endpoint and email security issues, and escalate suspected cyber incidents.
  • Investigate basic LAN, Wi-Fi, VPN, DNS, DHCP, and internet issues; monitor endpoint, backup, and service-availability alerts.
  • Maintain accurate ticket records and documentation, deliver thorough escalations, and contribute to knowledge articles and service improvements.

Requirements

  • Previous technical support experience in a managed service provider environment supporting multiple customer environments.
  • Experience in an L1.5 or L2 service desk, systems support, or modern workplace support role.
  • Hands-on Microsoft 365 support and administration experience, including Exchange Online, Outlook, Teams, SharePoint, and OneDrive.
  • Experience with Microsoft Entra ID, basic Active Directory administration, user accounts, groups, and access management.
  • Experience troubleshooting Windows endpoints, business applications, peripherals, and device configurations.
  • Knowledge of Microsoft Intune, Microsoft Defender, endpoint security, MFA, access controls, and secure information handling.
  • Understanding of TCP/IP, DNS, DHCP, wireless connectivity, VPN troubleshooting, and helpdesk, remote-support, monitoring, and documentation systems.
  • Familiarity with ITIL-aligned incident, service request, and change management practices.
  • Excellent customer communication, documentation, prioritisation, troubleshooting, and escalation judgement.
  • Experience with Best Practice software is strongly preferred; exposure to Datto, Azure, Google Workspace, Fortinet, VMware, backup tools, security platforms, or the Australian Essential Eight is advantageous.

Benefits

  • Salary paid in Australian dollars.
  • Medical insurance from day one for the employee and spouse or parents.
  • Generous outpatient medical coverage.
  • Home office setup and internet allowances.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Industry certification reimbursement.
  • Flexible work from home or office.
  • Team events, rewards and recognition, and Christmas and financial year-end parties.

Interested in this position?

Apply directly on the company website

Apply Now

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