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Technical Services Engineer - Federal

10 hours, 37 minutes ago
United States
Lead
Technical Support Engineer
DevOps and Infrastructure
Ansible AWS Bash Kubernetes Linux Python Terraform Ubuntu
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WEKA

WEKA

WEKA provides a cutting-edge data platform for cloud and on-premises data management, offering WekaFS for high-performance storage solutions in data-intensive environments.

IT Services
201-500
Founded 2014
$294M raised
View All Jobs 24

Description

  • Own federal and special-program customer cases from triage through troubleshooting, communication, and closure.
  • Diagnose root causes across applications, GPU and compute infrastructure, clients, network fabrics, storage, and cloud components.
  • Provide on-site support in secure customer facilities, including during critical incidents when remote access is prohibited.
  • Collect, review, and sanitize diagnostic data in accordance with classified-environment security and release procedures.
  • Escalate complex issues to Global Resolution Engineering with reproduction steps, evidence, and root-cause hypotheses while remaining the customer-facing owner.
  • Manage hardware replacements under federal media-handling, drive-retention, and sanitization rules.
  • Install, upgrade, and maintain WEKA in hardened environments using SELinux, DISA STIG, FIPS 140-3, and RMF controls.
  • Create and maintain internal and customer-facing knowledge-base articles and federal-specific procedures.
  • Provide product, documentation, and deployment feedback to Development based on recurring customer issues.
  • Support federal pre-sales engineers, partners, and resellers; participate in on-call rotations and regional/domestic travel.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 10+ years of customer-facing technical support, sustaining engineering, or systems engineering experience with Linux-based enterprise infrastructure.
  • US citizenship and an active TS/SCI clearance.
  • Current DoD 8140 qualifying certification, such as Security+ CE, CISSP Associate, or CISSP.
  • Strong Linux administration expertise, including RHEL or Ubuntu, kernels, networking, storage, and drivers.
  • Experience with distributed storage or parallel file systems and complex distributed-system troubleshooting.
  • Experience with high-performance networking, including RDMA, RoCE, InfiniBand, and Ethernet.
  • Experience administering systems in classified environments with SELinux, STIG, and RMF controls.
  • Proficiency in log and core-dump analysis, perf, gdb, and data-driven performance investigation.
  • Experience supporting customers during high-visibility incidents and partnering with engineering teams on defect reproduction and root-cause evidence.
  • Willingness to work flexible hours, participate in on-call rotations, travel domestically, and work on site in secure facilities.
  • Experience with GPU/AI workloads, GPUDirect Storage, NVIDIA DGX or SuperPOD, government cloud, Kubernetes, containerization, virtualization, NFS/SMB/S3, DPDK/UCX, or Python/Bash/Ansible/Terraform is preferred.

Interested in this position?

Apply directly on the company website

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