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Solutions Engineer - EMEA

6 hours, 37 minutes ago
Romania
Full-time
Mid Level
Solutions Engineer
Customer and Technical Support
E-commerce JSON LLM OAuth Postman Python Shopify
Apply Now
DigitalGenius

DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services
11-50
Founded 2014
$26M raised
View All Jobs 5

Description

  • Translate customer business requirements into scalable technical solutions on the DigitalGenius platform.
  • Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases.
  • Design and implement APIs and third-party integrations with systems such as OMS, carriers, and helpdesks.
  • Prompt, tune, and evaluate LLM-powered components including classifications, extractions, guardrails, and generative replies.
  • Lead new use case implementation projects from post-sales kickoff through launch.
  • Troubleshoot complex technical issues across systems, data, and AI behavior.
  • Partner with Customer Success Managers to align delivery with customer outcomes and ROI.
  • Advise customers on best practices, scalability, AI strategy, and optimization.
  • Provide structured feedback to Product based on real implementations and participate in beta testing and model evaluations.
  • Continuously improve automation performance, resolution rates, and AI accuracy while contributing reusable assets, documentation, and internal best practices.

Requirements

  • AI-first mindset with genuine enthusiasm for LLMs and applied AI, and a habit of using AI tools to automate repetitive work.
  • Automation and workflow mindset with the ability to turn business requirements into reliable flows, including edge cases, data mapping, retries, and decision logic.
  • Strong API and integration experience, including building and debugging with Postman, JSON, webhooks, authentication, pagination, and error handling.
  • Hands-on Python experience writing and shipping code used by others, such as integrations, automation scripts, services, or internal tools.
  • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders and produce clear notes and documentation.
  • Strong organization and project management skills to manage workstreams, priorities, and timelines across multiple stakeholders.
  • Hands-on LLM experience with prompting, classification, guardrails, evaluation, and tools such as LangChain, LlamaIndex, OpenAI SDKs, or Anthropic SDKs.
  • Low-code or workflow automation experience with tools such as Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool.
  • E-commerce or OMS exposure, especially Shopify, including orders, fulfillments, returns and refunds, customer data, tags, statuses, and webhooks.
  • Experience with customer service platforms such as Zendesk or Salesforce Service Cloud, or similar SaaS delivery / technical support background.

Benefits

  • Competitive salary.
  • Generous vacation time with 25 days off plus your birthday off.
  • Monthly fitness stipend of $210 from day 1.
  • Ongoing subscription to a mental health support platform.
  • Paid Claude and Cursor subscriptions for daily AI tool use.
  • Learning budget for courses, books, conferences, and certifications.
  • An environment to develop your skills without bureaucracy or red tape.

Interested in this position?

Apply directly on the company website

Apply Now

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