Senior Account Manager

2 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-250
Founded 2020

Description

  • Own a portfolio of strategic customers across the full lifecycle from onboarding through growth and retention.
  • Build trusted relationships with senior stakeholders and serve as the main point of contact for assigned accounts.
  • Lead executive-level conversations and Quarterly Business Reviews (QBRs) with clear insights and recommendations.
  • Drive revenue growth through upsell, cross-sell, and expansion opportunities within existing accounts.
  • Identify commercial opportunities using customer behavior, performance data, and market context.
  • Propose new solutions, use cases, and rollout strategies to expand customer adoption.
  • Collaborate with Sales to ensure continuity and maximize customer lifetime value.
  • Coordinate with Implementation Managers, Technical Account Managers, Product, and Operations to unblock issues and deliver results.
  • Navigate ambiguity, solve customer problems proactively, and recommend options and next steps.
  • Share best practices, insights, and learnings across the Account Management team.

Requirements

  • 5+ years of experience in payments, fintech, or financial services in Account Management or Account Executive roles.
  • Experience managing enterprise or high-growth merchant portfolios.
  • Strong commercial mindset with a focus on growth and revenue impact.
  • Excellent presentation skills with proven experience building and leading QBRs.
  • Outstanding written and spoken communication skills in Spanish and English.
  • Ability to operate in fast-paced, ambiguous environments.
  • Creative, resourceful, solutions-first problem-solving approach.
  • Open to travel and comfortable meeting customers in person.
  • Experience working with HubSpot, Jira, and Slack.
  • Exposure to payment orchestration, PSPs, gateways, or acquiring is preferred.

Benefits

  • Vacations and additional PTO.
  • Remote work from anywhere.
  • Economic support for health insurance, internet, and cell phone line.
  • Stock options.
  • Learning and development platform.
  • Multidisciplinary, diverse, and dynamic team.
  • Growth and career path.

Interested in this position?

Apply directly on the company website

Apply Now

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