Client Services Director

1 month ago
Full-time
Lead
Sales and Business Development
Nucleus Global

Nucleus Global

Nucleus Global specializes in providing comprehensive medical communications services, including compliant events, publications, and digital programs, to support the marketing and medical affairs teams of leading healthcare and pharmaceutical brands wo...

Media
51-250
Founded 1992

Description

  • Lead the strategic direction and day-to-day management of one Medical Affairs account and one Commercial account.
  • Serve as a trusted advisor to senior client stakeholders and handle complex client conversations and challenges.
  • Partner with Scientific Services, Creative, Digital, and Operations teams to deliver integrated solutions aligned to client objectives.
  • Oversee account financial performance, including budgeting, forecasting, profitability, resource planning, and organic growth opportunities.
  • Lead, coach, and develop Client Services team members in a collaborative and inclusive environment.
  • Drive operational excellence by improving delivery processes and implementing best practices across teams.
  • Support new business activity through proposals, pitches, onboarding, and expansion of existing client partnerships.
  • Collaborate with senior leadership on broader business initiatives, team development, and strategic planning.
  • Stay current on trends in Medical Affairs, Commercial, omnichannel engagement, and AI and apply innovative thinking.

Requirements

  • Extensive client services experience within a medical communications agency.
  • Experience leading Medical Affairs and/or Commercial pharmaceutical accounts.
  • Proven success managing complex, strategic client relationships with senior stakeholders.
  • Strong commercial and financial acumen, including account budgeting, forecasting, profitability, and growth management.
  • Experience leading and developing high-performing client services teams.
  • Demonstrated success delivering integrated medical communications programs across multiple priorities.
  • Confidence supporting business development activities, including proposals, pitches, and account expansion.
  • Excellent communication, stakeholder management, and collaborative problem-solving skills.
  • Strategic, solutions-oriented mindset with a passion for developing people.

Benefits

  • Base salary range of $145,000 to $185,000 USD.
  • Health coverage.
  • 401(k) matching.
  • PTO.
  • Flexible working arrangements.
  • Career and personal development opportunities, including global transfer opportunities.
  • Supportive, informal work environment with Friday socials, wellbeing weeks, and Town Hall events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director of Ad Operations

Newsweek 251-1K Media

Newsweek is hiring a Director of Ad Operations to oversee campaign trafficking, quality assurance, pacing, reporting, and cross-functional execution across its digital advertising business.

HTML JavaScript
19 hours, 1 minute ago

Senior Manager, Corporate Services Sourcing - DoorDash

DoorDash 10K-50K Air Freight & Logistics

DoorDash is hiring a Head of Corporate Services Sourcing to lead a global indirect procurement portfolio and drive category strategy, supplier management, and commercial value for the DoorDash brand across multiple markets.

19 hours, 16 minutes ago

Digital Workplace & Automation Specialist

Sunrise Group 51-250 Internet Software & Services

Sunrise Group is hiring a Workplace Technology & AI Automation Specialist to own employee IT support, access management, and AI-driven workflow automation for a remote-first, fast-scaling sleep health company.

Notion
19 hours, 16 minutes ago

Client Strategy Manager, Activation

InMarket 251-1K Media

InMarket is hiring a Client Strategy Manager, Activation to lead strategic media planning and client proposals across the activation lifecycle, using campaign performance and AI-driven workflows to grow accounts.

Agile Looker
19 hours, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers