Client Services Director

14 hours, 18 minutes ago
Full-time
Lead
Sales and Business Development
Nucleus Global

Nucleus Global

Nucleus Global specializes in providing comprehensive medical communications services, including compliant events, publications, and digital programs, to support the marketing and medical affairs teams of leading healthcare and pharmaceutical brands wo...

Media
51-250
Founded 1992

Description

  • Lead the strategic direction and day-to-day management of one Medical Affairs account and one Commercial account.
  • Serve as a trusted advisor to senior client stakeholders and handle complex client conversations and challenges.
  • Partner with Scientific Services, Creative, Digital, and Operations teams to deliver integrated solutions aligned to client objectives.
  • Oversee account financial performance, including budgeting, forecasting, profitability, resource planning, and organic growth opportunities.
  • Lead, coach, and develop Client Services team members in a collaborative and inclusive environment.
  • Drive operational excellence by improving delivery processes and implementing best practices across teams.
  • Support new business activity through proposals, pitches, onboarding, and expansion of existing client partnerships.
  • Collaborate with senior leadership on broader business initiatives, team development, and strategic planning.
  • Stay current on trends in Medical Affairs, Commercial, omnichannel engagement, and AI and apply innovative thinking.

Requirements

  • Extensive client services experience within a medical communications agency.
  • Experience leading Medical Affairs and/or Commercial pharmaceutical accounts.
  • Proven success managing complex, strategic client relationships with senior stakeholders.
  • Strong commercial and financial acumen, including account budgeting, forecasting, profitability, and growth management.
  • Experience leading and developing high-performing client services teams.
  • Demonstrated success delivering integrated medical communications programs across multiple priorities.
  • Confidence supporting business development activities, including proposals, pitches, and account expansion.
  • Excellent communication, stakeholder management, and collaborative problem-solving skills.
  • Strategic, solutions-oriented mindset with a passion for developing people.

Benefits

  • Base salary range of $145,000 to $185,000 USD.
  • Health coverage.
  • 401(k) matching.
  • PTO.
  • Flexible working arrangements.
  • Career and personal development opportunities, including global transfer opportunities.
  • Supportive, informal work environment with Friday socials, wellbeing weeks, and Town Hall events.

Interested in this position?

Apply directly on the company website

Apply Now

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