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Senior Account Manager - Southeast

5 months, 1 week ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Daniels Health

Daniels Health

Medical Waste Disposal & Management | Daniels Health At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry. Making Healthcare Safer with clinically des...

Professional Services
251-1K
Founded 1986
View All Jobs 15

Description

  • Develop and execute customer account strategies that align with defined KPIs including client retention, revenue growth, cost savings, and profitability.
  • Serve as a trusted advisor by deeply understanding customer organizations and aligning their needs to Daniels Health solutions.
  • Create and maintain account blueprints documenting contract terms and expirations, services and products provided, buying groups, and other key account information.
  • Lead project management and cross-functional problem-solving to drive outcomes for customers, coordinating with operations, sales, logistics, and finance.
  • Deliver ongoing in-service education and training to clinical staff on products and services related to safety, sustainability, efficiency, compliance, and education.
  • Provide product expertise across the full service offering and support new product installations or new program implementations at customer sites.
  • Assist with waste policy capture, design, review, annual assessment, and policy adjustments aligned with customers' strategic goals.
  • Conduct routine audits against contractual KPIs, prepare pre-work audits and data assessments, and support quarterly business reviews with strategic recommendations and process improvements.
  • Act as a customer advocate internally while collaborating with cross-functional teams to ensure customer satisfaction and successful program delivery.

Requirements

  • 5+ years of industry experience.
  • Strong relationship-building skills and ability to act as a trusted advisor to healthcare customers.
  • Hospital services or related service industry experience highly desirable.
  • Excellent verbal and written communication skills and strong presentation skills with confidence in value-based selling.
  • Outstanding computer-based skills, including Salesforce.com and Microsoft Office.
  • Ability to work remotely with regular travel to customers within the assigned territory (primarily Florida and the Carolinas).
  • Project management and problem-solving capabilities, including conducting audits, data assessment, and stakeholder feedback collation.
  • Ability to provide product expertise, conduct clinical staff education, and support new program implementations at customer sites.

Interested in this position?

Apply directly on the company website

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