Account Manager, Mid Market - Customer Growth - 11832

8 hours, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Manage customer relationships and monitor account performance.
  • Develop customer success roadmaps and account strategies.
  • Lead periodic business reviews, customer check-ins, and success-metrics workshops.
  • Build account penetration models to expand access to key stakeholders.
  • Align value messaging with chief economic buyers and business executives.
  • Identify and close cross-sell, expansion, and growth opportunities.
  • Coordinate cross-functional Coupa resources to help customers achieve value objectives.
  • Serve as the consistent customer contact and internal customer advocate.
  • Share relevant processes, product information, and Coupa updates.

Requirements

  • Experience or expertise in Procure-to-Pay or Source-to-Contract domains.
  • In-depth experience with procurement software and understanding of technology planning, implementation, and business impact.
  • Strong customer or client relationship management background.
  • Experience developing executive relationships and influencing decision-makers.
  • Project management experience leading cross-functional and cross-enterprise teams.
  • Ability to conduct value-based conversations with business executives.

Benefits

  • Two company-wide paid wellness days annually.
  • Paid birthday time off.
  • 40 hours of paid volunteer time off annually.
  • 24/7 confidential Employee Assistance Program with counseling and financial, legal, and work-life resources.
  • Business travel medical, safety, and emergency support.
  • Employee referral bonus program.
  • Location-specific medical, dental, retirement or pension, and life or accident insurance benefits.
  • Inclusive work environment with equal employment opportunities.

Interested in this position?

Apply directly on the company website

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